Maybe these people are just the type of customers that giffgaff needs?
Absolutely, lets get all these members to buy £20 bags and only use 5 or 10mb a month. Then the rest of us might get a usable service
As to the other demographic you mention, I find it a bit weird that giffgaff would allow members that don't have active sims to post at all. Surely only current customers have any interest in the service?
Of course, it's fine for prospective new members, but old hands that have admitted going elsewhere should surely have no say in a company they don't actually use anymore.
I just don't understand why anyone would bother with a service they no longer use?
Or have I missed something?
I gave up using gg as my main sim ages ago because of the data fiasco, I run speed tests occasionally to see whether there has been any improvements and this was todays result:
The download speed was fast by giffgaff's standards but hardly acceptable or usable by normal standards and obviously nothing has improved!