@harrrrrry Having the facility for dual voucher redemption might be a partial solution.
However, if a member reports the 1p glitch when the SIM is not even inserted in a device, that signifies a deep rooted, embedded account balance issue.
Why giffgaff don't just give everyone not on recur a gift of 3p credit until they solve their issue, is beyond belief.
Until then, we are putting a sticking plaster on a significantly sized wound, rather than cauterizing it to prevent the 1p loss.
@ijustcantdoit u can contact an agent and request that they add 1p goodwill credit on your account then u can buy your goodybag.
Very true but . . . .
Members wanting to purchase a goodybag, shouldn't have to wait up to 24hrs for restoration of their credit and potentially be without service, through no fault of their own.
Does seem like it hit some but not others. Never the less, I am sure it is advantage to giffgaff to investigate this as i am sure these cases maks up some percentage of cases and if someone is topping for first time and faces this.
Just a note .
I use my phone mainly for net and WhatsApp
and have have Wifi at room and on buses and at uni .
I dont use mobile data unless i need to make call.
So when loaded it it was on wifi and never went on data at anytime .
No worries about the penny for me but if its affecting others it does need looking at .
@ijustcantdoit Personally I wouldn't notice a missing 1p.
I do recall in my early days with giffgaff the 1p glitch could and did work in both directions. Often I would have £10.01 and the next month £9.99. Whether that still occurs, I am not sure.
Someone will know, though!
Thank you for bringing this to our attention.
As you already know, I will need some examples in order to raise this further. Could I kindly request for you to keep your eyes peeled for any cases like these that you come across over the past 2-3 days and simply post them on this thread?
Henna =] x
There's rather a lot of them ...
https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "for some reason 1p got took off my £10"
https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "hy was 1p taken out as I now have no money to put another £10 on to but the £25 goodybag?"
https://community.giffgaff.com/t5/Help-Support/Help-with-my-goodie-back/m-p/22931693 "I have just topped up 25.00 and it has took one pence of me"
https://community.giffgaff.com/t5/Help-Support/Toped-up/m-p/22930951 "Hi I've Toped up £25 n it's gived me £24'99"
https://community.giffgaff.com/t5/Help-Support/I-m-Just-top-up-two-giffgaff-vouche-10-amp-15-and-I-c... " I can`t get 25 goodybag plan. Why Giffgaff system take 0.01 pens?"
https://community.giffgaff.com/t5/Help-Support/Never-got-the-right-amount-of-credit/m-p/22929068 "a £10 voucher and £15 voucher and it only gave me £24.99"
https://community.giffgaff.com/t5/Help-Support/getting-riped-off/m-p/22922117 "I top up 25£ and it only gave me 24.99 "
https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "As soon as the top up of the £15 was complete it then told me that my balance was £24.99"
https://community.giffgaff.com/t5/Help-Support/gt-email-removed/m-p/22914631 " just top up 25 on my phone to get the evening pack.. and it taken 3p off me "
https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "won't let me use my data because for some reason 1p got took off my £10"
https://community.giffgaff.com/t5/Help-Support/Unwanted-goodybag/m-p/22913473 "somehow £0.01p pence was reduced from my account and now i cannot buy the £25 pound goodybag."