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Topped up £10 and now £9.99

Started by: ijustcantdoit
On: 16/01/2019 | 21:20
Replies: 72
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by: jaymailsays
on: 18/01/2019 | 13:45 edited: 18/01/2019 | 14:06

@harrrrrry Having the facility for dual voucher redemption might be a partial solution.

 

However, if a member reports the 1p glitch when the SIM is not even inserted in a device, that signifies a deep rooted, embedded account balance issue.

 

Why giffgaff don't just give everyone not on recur a gift of 3p credit until they solve their issue, is beyond belief.

 

Until then, we are putting a sticking plaster on a significantly sized wound, rather than cauterizing it to prevent the 1p loss.

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Message 11 of 73
by: shabazmoqsud
on: 18/01/2019 | 14:11

@ijustcantdoit u can contact an agent and request that they add 1p goodwill credit on your account then u can buy your goodybag.

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Message 12 of 73
by: jaymailsays
on: 18/01/2019 | 14:20

shabazmoqsud wrote:

@ijustcantdoit u can contact an agent and request that they add 1p goodwill credit on your account then u can buy your goodybag.

@shabazmoqsud

Very true but . . . .

 

Members wanting to purchase a goodybag, shouldn't have to wait up to 24hrs for restoration of their credit and potentially be without service, through no fault of their own.

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Message 13 of 73
by: as7861
on: 18/01/2019 | 16:51

Hi @ijustcantdoit

 

Does seem like it hit some but not others. Never the less, I am sure it is advantage to giffgaff to investigate this as i am sure these cases maks up some percentage of cases and if someone is topping for first time and faces this.

 

ill tag in the help forum staffers ( @roxy_r @h_henna and @antonlg ) 

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Message 14 of 73
by: ijustcantdoit
on: 18/01/2019 | 18:30

@as7861@jaymailsays@shabazmoqsud@revjonty@harrrrrry

Just a note .

I use my phone mainly for net and WhatsApp

and have have Wifi at room and on buses and at uni .

I dont use mobile data unless i need to make call.

So when loaded it it was on wifi and never went on data at anytime .

 

No worries about the penny for me but if its affecting others it does need looking at .

 

“Welcome
Message 15 of 73
by: jaymailsays
on: 18/01/2019 | 18:52

@ijustcantdoit Personally I wouldn't notice a missing 1p.

 

I do recall in my early days with giffgaff the 1p glitch could and did work in both directions. Often I would have £10.01 and the next month £9.99. Whether that still occurs, I am not sure.

 

Someone will know, though!

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Message 16 of 73
by: ijustcantdoit
on: 18/01/2019 | 21:21

@jaymailsays

Normally i wouldnt know either but i just loaded the top up voucher and left the phone on the side and got some kip 

Next time i checked to make sure i went through it was on 9.99.

But yeah someone will know why this happens 

“Welcome
Message 17 of 73
Highlighted
by: kathleen414
on: 20/01/2019 | 01:38

@ijustcantdoit

 I very recently added a £10 giffgaff top up and no loss of credit .

So this must be a random problem , I hope this helps 

Message 18 of 73
by: h_henna
community giff-staffer

on: 21/01/2019 | 11:15

Hey Folks,

 

Thank you for bringing this to our attention.

 

As you already know, I will need some examples in order to raise this further. Could I kindly request for you to keep your eyes peeled for any cases like these that you come across over the past 2-3 days and simply post them on this thread?

 

Cheers,

Henna =] x

Message 19 of 73
by: harrrrrry
on: 21/01/2019 | 12:42 edited: 21/01/2019 | 12:44

@h_henna

 

There's rather a lot of them ...

 

https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "for some reason 1p got took off my £10"

 

https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "hy was 1p taken out as I now have no money to put another £10 on to but the £25 goodybag?"

 

https://community.giffgaff.com/t5/Help-Support/Help-with-my-goodie-back/m-p/22931693 "I have just topped up 25.00 and it has took one pence of me"

 

https://community.giffgaff.com/t5/Help-Support/Toped-up/m-p/22930951 "Hi I've Toped up £25 n it's gived me £24'99"

 

https://community.giffgaff.com/t5/Help-Support/I-m-Just-top-up-two-giffgaff-vouche-10-amp-15-and-I-c... " I can`t get 25 goodybag plan. Why Giffgaff system take 0.01 pens?"

 

https://community.giffgaff.com/t5/Help-Support/Never-got-the-right-amount-of-credit/m-p/22929068 "a £10 voucher and £15 voucher and it only gave me £24.99"

 

https://community.giffgaff.com/t5/Help-Support/getting-riped-off/m-p/22922117 "I top up 25£ and it only gave me 24.99 "

 

https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "As soon as the top up of the £15 was complete it then told me that my balance was £24.99"

 

https://community.giffgaff.com/t5/Help-Support/gt-email-removed/m-p/22914631 " just top up 25 on my phone to get the evening pack.. and it taken 3p off me "

 

https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "won't let me use my data because for some reason 1p got took off my £10"

 

https://community.giffgaff.com/t5/Help-Support/Unwanted-goodybag/m-p/22913473 "somehow £0.01p pence was reduced from my account and now i cannot buy the £25 pound goodybag."

 

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Message 20 of 73