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Topped up £10 and now £9.99

Started by: ijustcantdoit
On: 16/01/2019 | 21:20
Replies: 72
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by: jokeyboi77
on: 21/01/2019 | 13:17

Buying your goodybag directly with your voucher should be pushed more to stop this happening, although it doesn't help members who just want airtime credit, so getting this fixed is a must because it would ease the frustration that members feel when it happens and it would clear up alot of agent work, win win all round.

 

Although I remember the original penny glitch only happened when you bought your goodybag and you were left with 1p after the goodybag purchase, so even the penny glitch has evolved over time. 

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Message 22 of 73
by: bluemoonbaz
on: 21/01/2019 | 13:27

Nice work @harrrrrry@as7861

@h_henna

Could this stop the problem ?

once a credit is loaded you cannot do anything until you have chosen an option  A window pops up and says now choose.  Use as payg credit  Buy a goody bag  This way no credit loss because even if they dont do anything and go away when they return it will still be on the pop up window

 

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Message 23 of 73
by: jaymailsays
on: 21/01/2019 | 14:01

@bluemoonbaz nice idea but how would 43430 purchases reflect that pop up action?

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Message 24 of 73
by: bluemoonbaz
on: 21/01/2019 | 14:17

@jaymailsays wrote:

@bluemoonbaz nice idea but how would 43430 purchases reflect that pop up action?

Good point Jay @jaymailsays

Maybe a similar thing 

When you call it gives us the option to buy a goody bag and a top up up .

Maybe once you select top up it ask you do you want to leave as payg credit or buy a goody bag and the member makes the choice then are there .

It won't solve the problem of losing your credit  balance though if this is an inherent system fault, but at the that point you can flag up any loss .

Ideally we need giffgaff to solve the problem why it's happening  first 

 

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Message 25 of 73
by: ijustcantdoit
on: 21/01/2019 | 20:39

@h_henna wrote:

Hey Folks,

 

Thank you for bringing this to our attention.

 

As you already know, I will need some examples in order to raise this further. Could I kindly request for you to keep your eyes peeled for any cases like these that you come across over the past 2-3 days and simply post them on this thread?

 

Cheers,

Henna =] x

Hey Henna thanks for looking into this for us @h_henna

“Welcome
Message 26 of 73
by: sandramoakley6
on: 26/01/2019 | 08:27
the solution is that when you go into the add credit there should be a tempory window where no credit can be docked till you have purchaced a goody bag. 5 minuets should be more than enough
Message 27 of 73
by: ijustcantdoit
on: 26/01/2019 | 13:42

@harrrrrry wrote:

@h_henna

 

There's rather a lot of them ...

 

https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "for some reason 1p got took off my £10"

 

https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "hy was 1p taken out as I now have no money to put another £10 on to but the £25 goodybag?"

 

https://community.giffgaff.com/t5/Help-Support/Help-with-my-goodie-back/m-p/22931693 "I have just topped up 25.00 and it has took one pence of me"

 

https://community.giffgaff.com/t5/Help-Support/Toped-up/m-p/22930951 "Hi I've Toped up £25 n it's gived me £24'99"

 

https://community.giffgaff.com/t5/Help-Support/I-m-Just-top-up-two-giffgaff-vouche-10-amp-15-and-I-c... " I can`t get 25 goodybag plan. Why Giffgaff system take 0.01 pens?"

 

https://community.giffgaff.com/t5/Help-Support/Never-got-the-right-amount-of-credit/m-p/22929068 "a £10 voucher and £15 voucher and it only gave me £24.99"

 

https://community.giffgaff.com/t5/Help-Support/getting-riped-off/m-p/22922117 "I top up 25£ and it only gave me 24.99 "

 

https://community.giffgaff.com/t5/Help-Support/Top-up/m-p/22920082 "As soon as the top up of the £15 was complete it then told me that my balance was £24.99"

 

https://community.giffgaff.com/t5/Help-Support/gt-email-removed/m-p/22914631 " just top up 25 on my phone to get the evening pack.. and it taken 3p off me "

 

https://community.giffgaff.com/t5/Help-Support/My-balance/m-p/22914248 "won't let me use my data because for some reason 1p got took off my £10"

 

https://community.giffgaff.com/t5/Help-Support/Unwanted-goodybag/m-p/22913473 "somehow £0.01p pence was reduced from my account and now i cannot buy the £25 pound goodybag."

 

Cheers @harrrrrry

“Welcome
Message 28 of 73
by: levin66
on: 26/01/2019 | 17:09
This has just happened to me.... I'm fuming !!! I have now had to buy a £7.50 goody bag when I wanted a £10.00 one. No customer services to call to sort this quickly.... Aaaarrrgh
Message 30 of 73