There are two changes coming up that we wanted to highlight to you.
The first one is regarding the Get help button - - that we have on our community navigation bar which, as some of you already noticed, is a bit confusing and sets the wrong expectation when it comes to what members see after they click that button. So, we thought we would make it easier by calling that button what it is - Knowledge Base. By making this change we hope to make things a bit more clear for members looking for help.
The other change is adding a note/tagline for posts made through the Helper's Toolbox. Not only will this help us keep track on the usefulness of the Toolbox but it will also help us make sure that helpers are aware of its existence. There will be a link leading to a Knowledge Base article in that note, an article we are creating to explain what the Toolbox is and what you need to do to gain access (I'll put here a link to the article once it's done).
These changes will be released as a test, therefore if we see that they are not having the desired effect we will refine them.
We expect these to go live quite soon so you won't have to wait too long until you get to see them in action. Looking forward to hearing what you folks think about them.
A long overdue change
I have often struggled to easily find the Knowledge Base and the first thing most people look for these days when they need help is the FAQ page.
A "search KB" link on the page would be a great addition and at the risk of overloading the page, a link to Guide-to-the-Knowledge-Base
@notherefornothing, we asked ourselves the same, fair question - is Knowledge Base intuitive enough or it is too "technical"?
There's no obvious answer. While it is used across different industries (as FAQ ), some people will know the term, some not. Some will be curious to find out what it is about, some won't.
Time and feedback will tell if we need to change it. You guys will be the first to know that.