Can we have some clarification on this please??
Three years ago former giffgaff educator gurupandit told us that old sim cards never expire and instead will take a little longer than normal to activate but will activate.
See https://community.giffgaff.com/t5/Contribute/Unactivated-SIMs-expiry/m-p/8603062/highlight/true#M233... for his post confirming this.
However the other day a customer posted onto Facebook that she couldn't activate her sim and as you can see from https://m.facebook.com/story.php?story_fbid=10157030490010717&id=287613300716 and the pictures below the official reply from giffgaff now states that gurupandit is wrong.
So who is right??
If the giffgaff employee on Facebook is correct then why has nothing been mentioned on the community???
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Had a quick chat here and yeah, we don't pre-activate SIMs as standard so nothing has changed here.
Since I only have that screengrab, I can't really see the member name of the person of FB to check if they had potentially received a pre-activated SIM from another member/Super Recruiter but regardless, the advice there is a bit confusing.
I'll forward this over to the agents to have a look-see and verify that we're giving out the right information.
@1hale An interesting Question your ask, I have had sims still activate well over a year, as for sim swap I have also hear it's 6 months. So some clarification on this will be interesting?.
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