Knowledge Base
Community

Usage Statement

Started by: aldopaldo
On: 11/09/2018 | 09:30
Replies: 6
Reply

by: aldopaldo
on: 11/09/2018 | 09:30

Just noticed my Usage Statement, am being pedantic I know, BUT I've 'used' 11 texts, NOT the 489 shown:

Your goodybag expires on 12/09/2018. Here's an update of how you're getting on.

Your usage so far
 

1MB of 500MB

 

32 mins of 150

 

489 Texts of 500

 

Message 1 of 7
by: harrrrrry
on: 11/09/2018 | 09:51 edited: 11/09/2018 | 09:53

@aldopaldo

 

This has been reported before, but still needs fixing.

 

There's nothing "pedantic" about reporting it -- it's a design defect and is causing serious and totally unnecessary misunderstandings.

 

@antonlg -- could you pass this on to the relevant person and see if we can get it finally fixed.

 

Get a free giffgaff Sim

Message 2 of 7
by: rqt
on: 11/09/2018 | 09:52

It's not being pedantic. This is simple information that should be readily comprehensible.

 

Incorrect labelling & misleading presentation of usage & allowances generally is a known problem with giffgaff. But they seem unable or unwilling to do anything about it.

Message 3 of 7
by: aldopaldo
on: 11/09/2018 | 09:53
Thanks harrrrrry
Message 4 of 7
by: alex_w
community giff-staffer

on: 23/10/2018 | 10:02

@aldopaldo wrote:

Just noticed my Usage Statement, am being pedantic I know, BUT I've 'used' 11 texts, NOT the 489 shown:

Your goodybag expires on 12/09/2018. Here's an update of how you're getting on.

Your usage so far
 

1MB of 500MB

 

32 mins of 150

 

489 Texts of 500

 

(cc @harrrrrry)

 

I've passed this feedback across to the team that handles these emails to take a look at.

Community Platform Manager - Powered by coffee.
Message 5 of 7
by: ayepee3
on: 24/10/2018 | 16:14

Hi @aldopaldo, definitely a glitch there and I'm glad you're getting the help you need to solve this! 

 

Sometimes however it shows how many minutes or texts you have left, not how much used!

Message 6 of 7
by: ayepee3
on: 24/10/2018 | 16:25

@aldopaldo Forgot to say that you can also check your balance manually by dialling. Here are the details.

 

Dial *100# to check your airtime credit

Dial *100*7# for your goodybag minutes balance.

Dial *100*1# for your free calls expiry date.

Dial *100*5# to see your remaining text balance (Applies only to Hokey Cokey goodybag which has 300 inclusive texts )

Message 7 of 7