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WARNING: Premium text scam?

Started by: eldee
On: 11/02/2019 | 09:28
Replies: 30
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by: muggles708
on: 11/02/2019 | 20:16 edited: 11/02/2019 | 20:27

@eldee wrote:

@muggles708.
I have now heard back from the agent. As predicted he didn't have a solution beyond what I have already learned here.

He did say that the number attached to the texts was 90007 but I tried texting stop all to it and it would not send. I noted that this is the last part of the longer number 30090007 which appears to be Tap2Bill so I sent the same text to that. It did send but I have had no response at all.
They didn't answer the phone and haven't responded to the message I left. I seem to be running out of options.

@eldee

I'm afraid this is yet another example of a clueless GiffGaff agent. The number 30090007 is used by Tap2Bill for sending Payforit receipts. It is not the five digit number related to the subscription.  Sending STOP to 30090007 or 90007 won't help.  With this kind of advice from GiffGaff agents, it's not surprising that members become exasperated when dealing with Payforit scams!

It does, however, confirm that you need to talk to Tap2Bill to find out who has been charging you. It also suggests that your earlier text to 83463 will probbly have been successful in stopping the charges.

Tap2Bill should be able to tell you who was taking your money, so that you can demand a FULL refund.

The 0333 003 0599 number will probably only be active during UK working hours, so try again tomorrow. You can also email them at customer.service<at>tap2bill.com. 

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Message 21 of 31
by: eldee
on: 11/02/2019 | 21:06
@nefarious, I only meant I hadn't received any premium texts. I get a few from friends and family.
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Message 22 of 31
by: eldee
on: 11/02/2019 | 21:11
Thanks again, @muggles708. I shall try again to speak to them tomorrow. It does look as though I'm on my own as far as GG is concerned. Thank goodness for knowledgeable people like you!
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Message 23 of 31
by: muggles708
on: 11/02/2019 | 21:29

@eldee wrote:

Thanks again, @muggles708. I shall try again to speak to them tomorrow. It does look as though I'm on my own as far as GG is concerned. Thank goodness for knowledgeable people like you!

@eldee

 

It's a good idea to get something in writing to confirm that you have had contact with the third party company which took your money. Then, if you are not satisfied with the outcome, you can "escalate" the matter to GiffGaff in accordance with the Payforit rules.

Screenshot 2019-01-29 10.15.05.png

 

A failure by GiffGaff to meet their obligations could be cause for a formal complaint which could ultimately go to the ombudsman.

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 24 of 31
by: ashleybristoluk
on: 11/02/2019 | 22:29

Thanks for your warning

Message 25 of 31
by: o__o
on: 11/02/2019 | 23:52
Oh no I hope you get it sorted @eldee ;/
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Message 26 of 31
by: inspiron42
on: 12/02/2019 | 08:19
This is why I don't have credit or use a contract phone . I would suggest using resolver to make a complaint to the company that is charging you.
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Message 27 of 31
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by: eldee
on: 12/02/2019 | 14:10
@inspiron42, the hardest part is finding the Co that's charging!
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Message 28 of 31
by: inspiron42
on: 13/02/2019 | 08:03
@eldee I agree. Networks should do more to stop this happening as it only harms their reputation.
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Message 29 of 31
by: eldee
on: 13/02/2019 | 11:25
@muggles708, progress!

Today I got through to the number you quoted and spoke to a very helpful young lady. She was able to confirm that the service has been cancelled, so the short code I used must have been right. Even better, she said that it is within her remit to authorise a refund of my money and to instruct the company (Fitmate) to issue it.

Apparently I should receive a text on the 22nd Feb, it takes a while to set up, which provides a barcode which I then take to the nearest Post Office and they scan it and hand over the cash.

She also said they investigate how it happened since its against their terms. I was encouraged by her professional attitude so I'm hopeful that this should work. In any case, I'm a lot happier knowing that the problem has been halted.

Many thanks for your valuable help which has turned a nightmare situation into a satisfactory resolution, I hope.
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Message 30 of 31