WARNING: Premium text scam?

Good morning everyone.
Warning to all friends here :
I have beeen charged for four premium texts which I never sent. £3 a time. They were apparently sent at precisely the same time on each occasion on consecutive Sunday mornings. They don't appear in my messaging history but are on the account online.

So keep an eye on your credit balance and usage!

I have messaged an agent and am currently awaiting a response.

Message 1 of 31

1 BEST ANSWER

Accepted Solutions

by: muggles708
on: 11/02/2019 | 20:16 - edited: 11/02/2019 | 20:27

@eldee wrote:

@muggles708.
I have now heard back from the agent. As predicted he didn't have a solution beyond what I have already learned here.

He did say that the number attached to the texts was 90007 but I tried texting stop all to it and it would not send. I noted that this is the last part of the longer number 30090007 which appears to be Tap2Bill so I sent the same text to that. It did send but I have had no response at all.
They didn't answer the phone and haven't responded to the message I left. I seem to be running out of options.

@eldee

I'm afraid this is yet another example of a clueless GiffGaff agent. The number 30090007 is used by Tap2Bill for sending Payforit receipts. It is not the five digit number related to the subscription. Sending STOP to 30090007 or 90007 won't help. With this kind of advice from GiffGaff agents, it's not surprising that members become exasperated when dealing with Payforit scams!

It does, however, confirm that you need to talk to Tap2Bill to find out who has been charging you. It also suggests that your earlier text to 83463 will probbly have been successful in stopping the charges.

Tap2Bill should be able to tell you who was taking your money, so that you can demand a FULL refund.

The 0333 003 0599 number will probably only be active during UK working hours, so try again tomorrow. You can also email them at customer.service<at>tap2bill.com.

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...

Message 21 of 31

by: c_lockett
on: 11/02/2019 | 09:30

Thanks for your warning @eldee I hope you can get it sorted. Have you no idea where it came from?

Message 2 of 31

by: nefarius
on: 11/02/2019 | 09:31

@eldee

Hi. They are for texts received. You need to text "STOP" to the short code to avoid further charges. This will cost around 10p.

Message 3 of 31

by: eldee
on: 11/02/2019 | 09:34

There are no received texts from anyone not known and trusted by me.

Message 4 of 31

by: eldee
on: 11/02/2019 | 09:36

@c_lockett, the number is shown as blank on my statement so I can't tell where they were sent to.

Message 5 of 31

by: eldee
on: 11/02/2019 | 09:40

By the way, I have run a malware scan which came out clean.

Message 6 of 31

by: tonicurtis1967
on: 11/02/2019 | 09:49

Thanks 4 heads up , i never have credit though lol

Message 7 of 31

by: eldee
on: 11/02/2019 | 09:58 - edited: 11/02/2019 | 09:59

@tonicurtis1967@, that's one answer I suppose

Message 8 of 31

by: 4128334
on: 11/02/2019 | 10:12

@eldee
Good Morning,
Go to the following link to see details of Payforit Premium Rate Text's and how to take action to stop them taking Payments from your account. https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

Message 9 of 31

by: goonerx2
on: 11/02/2019 | 11:06

These warnings are invaluable to members, thanks for alerting us.

Message 10 of 31