Knowledge Base

We're building a new app - We Need You!

Started by: alex_app
On: 18/04/2018 | 10:27
Replies: 208

by: jesi23
on: 24/06/2018 | 10:16

@alex_app I’m a bit late to the discussion … several months late, to be precise … but I hope my input to the survey is still useful … and that your new baby is being more settled by now ! ! … 


I would use the app if I could manage to remember my AppleID password … one of the complications of being dyslexic … but maybe I can help even without ‘hands-on’ because one of blessings of dyslexia has to do with ‘patterning’ and ‘logical progression’ … I help in KB editors group and have in other groups as well … 



Please don't forget to come back after your problem has been resolved and select a best answer.
Also consider a kudos [+★] for any member who helped.
Message 121 of 209
by: mikae92
on: 25/06/2018 | 14:34
Thank you
Message 122 of 209
by: shinnie8shinnie
on: 02/07/2018 | 07:47
It sounds all exciting. Can't wait x
Message 123 of 209
by: mijthebarber
on: 02/07/2018 | 09:03
Yeah the app had improved so much over time , any improvement is welcome
Get a free giffgaff Sim
Message 124 of 209
by: kal_888
on: 03/07/2018 | 16:20
Hi Is the mobile app fixed yet? Its been sometime now and its getting very inconvenient for me. The fix is taking too long......

Message 125 of 209
by: sally2000
on: 05/07/2018 | 06:35

Hi @alex_app

I have been trying for ages now to contribute and have been dying to tryout the new app.

Unfortunately, I am still unable to comment or reply.

I am confused as to why I cannot give my ideas, and ask advice about the new app.


Message 126 of 209
by: sally2000
on: 05/07/2018 | 06:42
ARRRGGHH, everytime I post I receive a message stating that I need to correct highlighted areas..(which there are none of).😵
And, I have flooded or something similar to the latter.
Nor am I allowed to post, reply or comment at all on the new thread about the new app.
Message 127 of 209
by: ma2013
on: 09/07/2018 | 19:45
So I got an update on my giffgaff app, I was excited that it may now show the +1GB data.... Can't see any changes (so only bug fixes). 😢😕
If I've been helpful, feel free to award Kudos / Mark As Accepted Solution to posts. Get a free giffgaff Sim
Message 128 of 209
by: jaymailsays
on: 09/07/2018 | 20:27

Good news @alex_app I noticed at the weekend WiFi extra started working, for me at least. Even though I cannot sign into the existing app.


Good  progress.

Get a free giffgaff Sim
Message 129 of 209
by: alex_app
handy giff-staffer

on: 13/07/2018 | 10:15 edited: 13/07/2018 | 11:08

Hi @jaymailsays ,@ma2013, @kal_888 please try updating the app and let me know if it's now working. Also the extra GB should show up as soon as it kicks in (but not until you run out of regular data allowance). Not the perfect solution, but better than it was before and it didn't slow us down on the new app too much.


Speaking of which, the new app Beta is nearly ready to go. Head over to to find out more. And/or see below for how to register for the Beta.

Message 130 of 209