Knowledge Base

We're building a new app - We Need You!

Started by: alex_app
On: 18/04/2018 | 10:27
Replies: 219

by: shabazmoqsud
on: 22/09/2018 | 11:25

@harrrrrry what a simple but good idea you have.


I have supported your idea and my placed my vote.


Should be pretty straight forward for giffgaff to implement.

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Message 191 of 220
by: mpm5138
on: 07/10/2018 | 16:03
I would like to see the ability to register and manage more than one sim and hence phonenumber on the app. Useful for controlling kids accounts etc or for those with duel sim phones...
Message 192 of 220
by: sophiejam92
on: 10/10/2018 | 01:41
Good look guys will the will we be able to upload photos on the app ... mine doesn't always work ...
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Message 193 of 220
by: antiochean
on: 11/10/2018 | 10:00
This looks like a great project, thank you for keeping us in the loop and keep up the good work 😎
Message 194 of 220
by: tradertall
on: 11/10/2018 | 13:07

@harrrrrry wrote:



Did you really mean an instant "buy a goodybag" button?


Many new members are buying topups and forgetting to buy the goodybag afterwards, and/or losing a few pence of credit because the phone has used some data before they bought the goodybag from it. This is often caused by not understanding that the topup option is not the best way to buy a goodybag. Hence the need for


But if that's what you mean, how would it differ from -- especially considering that the paypal option on the second screen would already be selected if that's your default payment method?


good point 

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Message 195 of 220
by: davidvarley
on: 11/10/2018 | 14:02
Allow to use app to make and receive WiFi calling for areas there is no reception if possible to do.
Message 196 of 220
by: rustyspoon85
on: 11/10/2018 | 15:13

Sounds good to me. 


For me I would like to see a fresh new feel to the app. Something that's functional, logical and makes me come back. As a new user. I joined, got the app, had a look around and then put it down without thinking any more of it. 


Appreciate that there are lots of great qualities that the current app brings but it would be nice to bring this up to speed whilst making use of the awesome technology phones can provide. 


Maybe you could introduce games into the app for fun and competition to keep people engaged. Maybe some challenges and badge rewards. For example, provide 5 pieces of help and get a badge along with payback. Get 10 kudos and get a reward badge plus payback. Things like that have been amazingly successful with the likes of xbox giving a sense of achievement. 


On another note I would like to see the forums revamped. It might be me but I find it a pain to navigate back to a tread I was on to continue to read it. Simple easy and quick is key. 


Why not introduce phone support guides. Dedicated page that allows a user to pick their phone and read up on where things are and what things go in their phone all published by users. To then confirm posts maybe some kind of verification that rates how successful a piece of advice is. 


Hope this helps


Message 197 of 220
by: dav1d1
on: 13/10/2018 | 20:52
Performance, forums can be slow.
Message 198 of 220
by: ayepee3
on: 17/10/2018 | 13:08

I haven't used the app much since I just joined but from what I can see, it gives the information we require! Looking forward to seeing any further developments

Message 199 of 220
by: carogix
on: 18/10/2018 | 03:36
nice, looking good everyone
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Message 200 of 220