Hiya Again @aggy_agate
We sent giffgaff birthday wishes yesterday. I dont know if you guys saw the thread.
Its amazing how many gaffers sent a message. And proves how us gaffers feel about our wonderfull network
Ohhh thanks so much for sharing @bobrobinson, I didn't see this, no. That's so lovely!! I'll share this around
@k89bpa that is an incredibly great feedback, thank you so much for sharing this. I'll make sure to share it around so the staff hears both sides of the story and has something to push them forward to innovate and be curious. Cheers for this.
You're welcome @aggy_agate and thank you for taking it in the spirit it was meant. I appreciate that.
I think innovation is somewhat dead across the entire mobile service market these days, much as with handsets which are generally speaking "much of a muchness" at each price point.
People talk of camera innovation with handsets, first it was the iPhone camera, then the Samsung one, then the Pixel, then the Huawei, then Samsung again and now the Pixel again. It's more a case of evolution than revolution though. The "innovation" claim is just a marketing tool being used to try and differentiate.
The service market is the same.
I've no doubt that the Black Friday deal I picked up as some would be described as innovation by some, but it's not, it's a discount/incentive, something that's been around for as long as money has. The same is true of the plan with the addition of inclusive international minutes, it's just a discount/incentive, there's nothing innovative or revolutionary about it. Same with the introduction of unlimited usage of certain apps/websites which some providers do.
And that's natural because we have a very mature market here in the UK, the closest thing we have to innovation is Voxi because of their heavy social focus which makes forums like this look and feel very tired indeed, but that's really just the same as live chat, it's just being done on social media rather than a traditional live chat piece of software.
I think that's part of the reason that Vodafone, traditionally an awful network to deal with have invested so heavily in improving their customer service. Aside from network performance, that's really the only way to tell each network apart these days beyond the operator logo on the phone and SIM card.
I can't think of any other way to tell networks apart other than price, local network performance and customer service.
Roaming is probably the only other way but that's going to be largely irrelevant to most and even that's not innovation that's under discount/incentive too.
True innovation these days is really hard because of how far all networks have progressed, giffgaff included. Network level customer configurable call blocking would be a good one, nobody in the UK does that yet, (they have it stateside on some networks I believe). And then i struggle...
Well I have been in here 8 years so seen some changes
I must say I have seen many things go wrong but I have to say the forum has always found work around to solve the lithium mess
The way members buckled down to update is all in there journeys they had to found ways round it
u guys Giffgaff did your best and faced an impossible task but luckily both sides worked together
That's the spirit of Giffgaff
Cheers al! Concerned
Thank you for this momentous thread on the occasion of giffgaff's ninth birthday.
I think it definitely is important to giffgaff to talk about listening to customers, and hearing what we have to say. The Run by You mantra is ever present, and a core part of what giffgaff is about.
So I'll say that the most important thing is for giffgaff to talk about and virtuously declare that it wants to listen. And the true clincher is that despite saying it so often, the company doesn't actually bother doing this.
I am the magnificent spider.
I approve this message.
Having just read a thread about the annual "Run by You" awards (or gaftas as they were originally), I'd like to give them a mention.
The idea behind them was suggested by a member in the first instance. The nominees are suggested by the membership, and it's even been known for staffers to go and give the winners their award. All very giffgaffy and a good representation of the brand.
From a service point of view, probably the most significant chapter would be when the iphone 4 came out with the microsim. At that time giffgaff didn't do microsims so members of the community came together to physically cut down standard sims and distribute them to new members. That did cause some controversy on the forum, but undoubtedly was a very important phase in giffgaff's growth, something that the then gaffer mentioned as a vital moment in his speech on the open day way back when. (Can't remember the year but was before Aggy's time)