Why no £5 top-up option ?

I had £9.82 for my next top up, so I needed 18 for the next month package but I had to top up with £10. So now it's £19.82 in credit, it seems like it will always be £9.82 in credit. As I can't credit it with 18 p to give me.
So I am feeling conned and cheated by giffgaff unfair policies that would not allow you to top up what's necessary for you, but force you to top up what's good for them and their shareholders.

Message 13 of 17

by: figment_uk
on: 27/02/2019 | 05:40

@w4ask47

If you add £15 credit next time (making your balance £24.82) and use it for your next two goodybags, you will reduce that figure to £4.82

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 14 of 17

by: wagstaffej
on: 27/02/2019 | 08:38 - edited: 27/02/2019 | 08:46

Hi @tuvok2 there's no technical reason why giffgaff can't offer a £5 top up. Lycamobile run on the O2 network too and they offer a £5 top up.

This idea is the single most popular idea on labs with 5351 votes to date. Giffgaff marked it as "Not for us" some time ago but if people keep voting for it, you never know, maybe they will change their minds.

You can vote for it here,

https://labs.giffgaff.com/idea/12953402/make-the-minimum-top-up-£5?sort=prompt&filter=all

Message 15 of 17

by: davidevans0000
on: 27/02/2019 | 12:24

@wagstaffej 2017 thread.

Message 16 of 17

by: wagstaffej
on: 27/02/2019 | 13:18

Ooops, @davidevans0000 so it is! Thanks.

Message 17 of 17