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advertise clearly that gigabags work on smartphones !

Started by: tradertall
On: 18/09/2015 | 16:02
Replies: 9
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by: tradertall
on: 18/09/2015 | 16:02 edited: 18/09/2015 | 16:18

why isn't giffgaff clearly stating that gigabags work on smartphones too !?

 

this forum and idea section is full of people looking for that info and/or complaining about useless text/call allowance in goodybags...

 

shouldn't we make it clear that recurring gigabag + spare airtime credit for the occasional sms/call is a good solution (and good deal that most providers don't offer) for the whatsapp generation ??

 

to me the gigabag is the best product from giffgaff... a shame many people don't realize it

 

"designed specifically for your dongle, iPad or tablet SIM" is so misleading... how many people reading this even know what a "dongle" is ?

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Message 1 of 10
by: ian011
on: 18/09/2015 | 16:06

The clarity of the information leaves a lot to be desired.

 

A number of people, including myself, have raised this multiple times over the last few years.

 

Message 2 of 10
by: kimchi
on: 18/09/2015 | 16:09
Giffgaff have a lot to make clear. Doing so would lessen help and support questions for clarification too. Come on gg!
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Message 3 of 10
by: mh769
on: 18/09/2015 | 16:11
Yes it need to be clearer
Message 4 of 10
by: tim74
on: 18/09/2015 | 17:12

tradertall wrote:

 

....for the whatsapp generation....

 

In reality, most of 'the whatsapp generation' are going to be using a lot more than 1GB a month even if they would be better off with a bag that had no built in calls and texts. I don't think the current gigabag lineup is sufficient.

Message 5 of 10
by: figment_uk
on: 18/09/2015 | 19:43

I think it's more important to clearly state that gigabags are not a bolt-on for an active goodybag.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 6 of 10
by: terran_federation
on: 18/09/2015 | 19:55
There are a few things that giffgaff should make clear from time to time.

It would be better for customers and make life easier in Help and Support.

It took me months to realise that Gigabags could be used in phones (many data only packages are designed solely for tablet/dongle use).
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Message 7 of 10
by: acetech
on: 18/09/2015 | 21:11
Completely agree @figment_uk, that's why I submitted an idea to labs but it only got 25 votes Smiley Sad
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Message 8 of 10
by: germansheppard234
on: 19/09/2015 | 20:33
I tryed with this got no where, fed up with members getting problem due to lack of information on gigabag
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Message 9 of 10
by: llw
on: 19/09/2015 | 21:06
I've used several gigabags in my phone, never even occurred to me that I might not be able to. Smiley Surprised
Posted by Lily x Smiley Happy

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Message 10 of 10