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giffgaff phone pricing query

Started by: timwilliams25
On: 28/01/2019 | 07:08
Replies: 5
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by: timwilliams25
on: 28/01/2019 | 07:08 edited: 14/02/2019 | 21:24

Reported almost 2 weeks ago and still not corrected - as of 14/02/19.  Come on giffgaff!

 

 

 

This link https://giffgaff.com/offer suggests the XZ3 is £26.01 per month but click on it and it is actual £23.53. 

 

The link also suggests the Huawei Mate Pro 20 is £43.39 but clicking on veiw details, it is £38.42. 

 

The Note 9 price is showing £40.90 but when you click on the View details, it is actually £43.39 (even thought is is also discounted like the XZ3 and Mate 20 Pro).  Come on giffgaff, buyers could be misled by these inaccuracies and sales missed for prices that are incorrectly high and sales made under false pretences for phones advertised incorrectly at the lower price.

 

Any chance somebody can look at this again?

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Message 1 of 6
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by: guy_ow
community giff-staffer

on: 15/02/2019 | 19:34
@timwilliams25 - this should now be sorted, sorry it took a little while, but we wanted to make sure it was future proof as best as possible so we don't see this happen again.

giffgaff Educator

Message 6 of 6
by: figment_uk
on: 28/01/2019 | 13:35

Should be one of:

 

@lausef

@themiguel

@tommy_92

 

but I'll also tag in @antonlg for good measure

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 6
by: tommy_92
handy giff-staffer

on: 28/01/2019 | 17:07
Hi @timwilliams25 and @figment_uk

The Xperia XZ3 is correct at £499, we wanted to pass on extra savings on the phone.

I'll get the offers page updated, this doesn't seem to have pulled through correctly since the last update.

Cheers,

Tom
Message 3 of 6
by: timwilliams25
on: 31/01/2019 | 13:01

3 days and still not updated! 

CLICK HERE to get a free £5 credit with this giffgaff Sim order. We all like something for free!
Message 4 of 6
by: timwilliams25
on: 12/02/2019 | 07:42

Still shwoing the wrong prices.  Maybe giffgaff are aiming to not change it as prices are going up soon?!

CLICK HERE to get a free £5 credit with this giffgaff Sim order. We all like something for free!
Message 5 of 6
by: guy_ow
community giff-staffer

on: 15/02/2019 | 19:34
@timwilliams25 - this should now be sorted, sorry it took a little while, but we wanted to make sure it was future proof as best as possible so we don't see this happen again.

giffgaff Educator

Message 6 of 6