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giffgaff phone reviews - None available?!

Started by: timwilliams25
On: 10/02/2019 | 09:11
Replies: 9
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by: timwilliams25
on: 10/02/2019 | 09:11

If you view any phone for sale on giffgaff, under the price, it almost always says:

Screenshot 2019-02-10 at 08.41.32.png

Yet this is not the case on most if not all phones sold by giffgaff.  Most if not all phones DO have a review:

https://giffgaff.com/mobile-phones/huawei/huawei-p20-pro/phone-details Huasei P20 Pro has 18

https://giffgaff.com/mobile-phones/samsung/samsung-galaxy-j3-2017/phone-details Samsung J3 has 21

My list could go on. 

 

Only the iPhone 6S and 7 seem to have identified reviews are available under the price of the phone

https://giffgaff.com/mobile-phones/apple/apple-iphone-6s/phone-details iPhone 6S has 155 

 

To view any of the reviews, potential buyers need to click on the Reviews link (see below)Screenshot 2019-02-10 at 08.48.57.png

But if you are informed there are no reviews.  Would you click on Reveiws link?  I would assume that many would not, put then, they are missing out on reviews of the phone.

 

As members, we are encouraged to review phones but if they are not promoted very well, then this is a shame.

 

Maybe giffgaff web support team could look to ensure the "There are no reviews yet" tag is only used when there are genuninley no reviews.

 

 

 

 

 

 

 

 

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Message 1 of 10
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by: themiguel
handy giff-staffer

on: 27/02/2019 | 11:33

Hi @timwilliams25 

 

We have now revised this text to be a link to see the reviews available.

 

We thought about creating a dynamic review counter but it would have had a negative impact on the page loading time and therefore decided for a more generic approach.

 

Thanks for your help on pointing out this one Smiley Happy

Message 10 of 10
by: chand311
on: 10/02/2019 | 09:35 edited: 10/02/2019 | 09:41

Yes @timwilliams25, agreed with you, may be  members find it difficult to write about all that. If there is some predefined form created and ask to fill up info regarding that, this way we can encourage members to do phones reviews. 

 

Message 2 of 10
by: allan1954
on: 10/02/2019 | 10:54
well spotted that needs changing.
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Message 3 of 10
by: guy_ow
community giff-staffer

on: 14/02/2019 | 18:42
@timewilliams25 - looks like the phone reviews are back now, could you double check your end and let me know.

giffgaff Educator

Message 4 of 10
by: timwilliams25
on: 14/02/2019 | 20:48

@guy_ow

 

Nope, the phone pages I have looked at still indicate no reviews in the text box below the price of the phone.  For example: https://giffgaff.com/mobile-phones/huawei/huawei-p20-pro/phone-details phone has 18 reviews, but when you click on the link, under the price of the phone, it say "there are no review yet.  Be the first one to write a review"

 

Yes if you scroll down to the section labelled OVERVIEW / SPECIFICATION / REVIEWS / SUPPORT and click on reviews, you see the 18 review.  If I were a buyer and saw something saying there were no reviews, then I would not bother clicking on the REVIEWS link.... yet if I did, I see all the reviews.....  mmm, so there are reviews, yet under the price of phone it told me there were no reviews.... confused, I would be.

 

 

Screenshot 2019-02-14 at 20.45.39.png

 

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Message 5 of 10
by: guy_ow
community giff-staffer

on: 14/02/2019 | 20:54
@timwilliams25 - think I had a really dumb moment there, and clearly wasn't looking where I should have been. This has been flagged and @themiguel will hopefully be able to take a look into this.

giffgaff Educator

Message 6 of 10
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by: timwilliams25
on: 14/02/2019 | 21:29

@guy_ow

 

Maybe is was not a dumb moment, it may have been the way I tried to explain the problem.

 

If you are getting somebody to chase this one up, maybe they will want to have a look at this one too

 

https://community.giffgaff.com/t5/Contribute/giffgaff-phone-pricing-query/td-p/22960609

 

I did post it approx 2 weeks ago and somebody was going to look into it, but the monthly prices are still incorrect for the 3 phone shown on the offer page https://giffgaff.com/offer

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Message 7 of 10
by: guy_ow
community giff-staffer

on: 14/02/2019 | 21:31
Nope defo a dumb moment from me @timwilliams25, sorry about that.

Will take a look into it now

giffgaff Educator

Message 8 of 10
by: kate1028
on: 16/02/2019 | 17:29

I raised this some time ago @timwilliams25, that the message was 'no reviews' when there were often loads, which had been there for some time.

 

It fell on deaf ears then, but maybe there will be some action this time !  Well done for raising it again. Smiley Happy

 

Message 9 of 10
by: themiguel
handy giff-staffer

on: 27/02/2019 | 11:33

Hi @timwilliams25 

 

We have now revised this text to be a link to see the reviews available.

 

We thought about creating a dynamic review counter but it would have had a negative impact on the page loading time and therefore decided for a more generic approach.

 

Thanks for your help on pointing out this one Smiley Happy

Message 10 of 10