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improvement with Labs

Started by: tradertall
On: 20/05/2018 | 19:04
Replies: 19
Reply

by: grumpy_grandad
on: 27/05/2018 | 17:44

@tradertall I am glad that you have brought this up as I too have submitted ideas in the past and it took over a month to be published. Im not sure why maby because of the volume of ideas been submitted im glad it isnt just me.

Message 11 of 20
by: davidevans0000
on: 27/05/2018 | 17:55
well said @mcilwraith I agree better now.
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Message 12 of 20
by: as7861
on: 28/05/2018 | 01:09 edited: 28/05/2018 | 01:11

Hi @various_mm @grumpy_grandad

From what I have seen with feedback, It is due to development time for example itemised billing. (no it is not usage summary) is something completely new that will take awhile for giffgaff to develop. If you say okay 2 years and the idea is really simple, it might be that there are a lot more ideas in the queue. I rather giffgaff review the ideas than rush through them. However, I am sure @fadlur_f and @prescilla_g is collecting the feedback and finding ways to efficiently review the ideas. Remember sometime last year there was just Priscilla and then Fadlur joined, the lab team was expanded.  

I have tagged in both lab staffers Smiley Happy I do think It anything that exists can be improved but it takes time for the process to settle in. 


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Message 13 of 20
by: kevincunno
on: 28/05/2018 | 11:09
I quite like how it is now not have to read through dozens of repeats all the time
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Message 14 of 20
by: nortcele
on: 28/06/2018 | 12:32

Hi everyone,

 

I have recently submitted 3 ideas for the first time and I don't like the process.

 

I have received 3 messages saying that my idea had already been suggested. It did not mention the already suggested idea or include a link. Before submitting my ideas I did search for them and could not find them so the message is not helpful at all.

 

It also says that the ideas specialist @fadlur_f will be up for a chat anytime but i don't know how to chat with him Smiley Sad

 

I have replied to the messages that I received but haven't had an answer yet.

 

Maybe I don't understand how this works as I am new and I assume that I will eventually get an answer to my messages (I only sent them a few days ago) but I think it would be better to send a more helpful message in the first place.

 

I suggested to write a comment to the proposed idea instead of a private message, that way at least I would know which idea we are talking about! Also I would send a link to the original idea, it is possible that both ideas are similar but not exactly the same.

 

Cheers,

 Jose

 

 

Message 15 of 20
by: as7861
on: 28/06/2018 | 13:11 edited: 28/06/2018 | 13:12

Hi @nortcele

I guess @fadlur_f probably does get a lot of PMs for feedback on the ideas. Just bare with it, he will probably get to yours Smiley Happy Was the reply directly to @fadlur_f ?

Have you seen the statement about PM responses in the guidelines?

We will respond to private messages and e-mails as soon as we're able (usually within a working day or two and rarely more than a week) but due to the volume and different types of messages we get, we can't always guarantee that we'll get back to every message or e-mail we receive. We prioritise conversations around education and questions from members but if you haven't heard from us and you were expecting a response, please don't hesitate to let the person in question know.

https://community.giffgaff.com/t5/Announcements/giffgaff-community-guidelines-please-read-first/td-p...

- Amer Get a free giffgaff Sim
Message 16 of 20
by: fadlur_f
former giff-staffer

on: 28/06/2018 | 14:03
Hi @snortcele
Thanks for sharing your 3 brilliant ideas.
https://labs.giffgaff.com/idea/update/16711577
https://labs.giffgaff.com/idea/update/16711575
https://labs.giffgaff.com/idea/update/16711573
I think first two ideas are not identically same but similar of that idea https://labs.giffgaff.com/idea/16700610
talking about a future "lock on credit usage". If I missed any key point please feel free to submit this idea again with more elaboration.
The third idea is already suggested by one of our nifty members.
https://labs.giffgaff.com/idea/16705265/increased-auto-topup-rule-flexibility
We appreciate your feedback about our automated PM and we will try our best to add original idea link in the pm when we will develop phase 2 of automated pm.
Yes, fadlur_f is here to have a chat or help you.PM me whenever you have query about any idea I will reply very shortly.

Thanks,
Fadlur
Message 17 of 20
by: tradertall
on: 28/08/2018 | 16:44 edited: 28/08/2018 | 16:45

A week ago I have submitted an idea in the Lab. I received the automated message straight away. But since then, nothing... And it's not the first time this happens...

 

How long is too long ?

Shouldn't giffgaff at least have a target ? Let's say to review ideas within two days ?

When an idea is invisible for a week, it means other giffgaffers will post the same idea, not knowing it's already been submitted... Which gives more work to the moderators in charge. Also some ideas might be relevant in the short term.

 

What we currently have is very inefficient.

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Message 18 of 20
by: moscowvlad
on: 28/08/2018 | 17:24

@tradertallwrote:

A week ago I have submitted an idea in the Lab. I received the automated message straight away. But since then, nothing... And it's not the first time this happens...

 

How long is too long ?

Shouldn't giffgaff at least have a target ? Let's say to review ideas within two days ?

When an idea is invisible for a week, it means other giffgaffers will post the same idea, not knowing it's already been submitted... Which gives more work to the moderators in charge. Also some ideas might be relevant in the short term.

 

What we currently have is very inefficient.

@tradertall

 

Would two days be a reasonable and achievable target considering the amount of ideas submitted and the review/vetting process as explained in the replies to your previous threads?

 

https://community.giffgaff.com/t5/Contribute/improvement-with-Labs/m-p/21906009

 

https://community.giffgaff.com/t5/Contribute/giffgaff-doing-poorly-at-managing-idea-labs/m-p/2112578...

Message 19 of 20
Highlighted
by: fadlur_f
former giff-staffer

on: 31/08/2018 | 15:24
Hi @tradertall

We understand that every idea is important.
There has been an increased amount of ideas in the past few weeks, we are aiming to get ideas reviewed within two weeks of being submitted. Let me explain how we are going through different ideas and the different tasks are involved with reviewing: checking if the ideas have been suggested before, feedback from stakeholders, also giving a helping out OPs to improve the ideas, directing help question to correct place and various other tasks, this is in the aim to help to improve the quality of the ideas and We have noticed the quality of ideas is improving. That said, every day we are seeing more and more ideas coming through.

I have replied previously regarding the reviewing process that @moscowvlad has kindly linked to.



Also, we brought the reviewing process to life with the help of our members having a overwhelming support for this. We look forward to feedback regarding the review process and any suggestions that would help people that do submit ideas to labs.
Please be patient while we clear the backlog.

Thanks,
Fadlur

Message 20 of 20