is there an independent verification of the system and processes used by giffgaff to charge for data/calls etc
what checks does GG do to make sure its system are blilling people correctly
any one know?
@various_mm itemised billing has been talked about for so long its worth just giving up on.
There were beta testers for it 4/5 years ago! And it's still no closer to being rolled out, at least from the looks of it.
How giffgaff have managed to side skirt itemised billing for so long, God only knows. But I woundnt go holding my breath for a big announcement any time soon.
which other company would you pay your money to but not get a chnace to see itemised bllling?
its basic consumer logic. you pay something to get a service, and you have a right to get a breakdown of the charges you have got.
GG may not be selling contracts, but the fact that you can recur a goodybag or set up auto top ups means that there is clear need for consumers to get confidence in knowing that they can get a breakdown of the charges.
you are right. i have no idea why its taking this long for itemised billing. if GG can't do it theny they just need to let us know.