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itemised billing- come on GG when will we have that?

Started by: various_mm
On: 10/12/2017 | 12:43
Replies: 32
Reply

by: davidevans0000
on: 11/12/2017 | 12:25
why is this needed all that work to set it up and i bet that 99% of giffgaff users would hardly ever look at it?
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Message 11 of 33
by: mcilwraith
on: 11/12/2017 | 13:43

not a necessity for me but i do understand some members would have need of this

i`d prefer a quicker method of supplying itemised billing on request

hopefully something will be done to speed it up the existing method in the near future

Message 12 of 33
by: bill48er
on: 11/12/2017 | 16:29

mcilwraith wrote:

not a necessity for me but i do understand some members would have need of this

i`d prefer a quicker method of supplying itemised billing on request

hopefully something will be done to speed it up the existing method in the near future

But isn't there a £10 charge for "on request"?

Imagine a supermarket not giving you the "till roll" at check out.

I know many just throw them away, but others do like to check them as errors do creep in.

 

"On request" would be fine if it was free, especially for those who don't have a goodybag.

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Message 13 of 33
by: mcilwraith
on: 12/12/2017 | 01:17

i do agree with on request.i don`t agree with the £10 fee @bill48er and up to 40 days waiting time seems a long stretch

Message 14 of 33
by: harrrrrry
on: 12/12/2017 | 08:08

@davidevans0000

 

i bet that 99% of giffgaff users would hardly ever look at it?

Considering that well over 4000 users have supported the idea in Labs, and that's far more than most other labs ideas, I'd say you seriously underestimate the number of people who would use it.

 

But then you negate your own pessimism by qualifying it with "hardly ever". Those 99% are probably the people who need it the most, even though they only need to use it when they have a problem.

 

Consider that maybe 99% of people have probably not visited the Tower of London this year. Would that have been a good reason for not building the tower?

 

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Message 15 of 33
by: davidevans0000
on: 12/12/2017 | 08:30

@harrrrrry 4000 votes 7-year-old thread and giffgaff still working on it doesn't this tell you something it's not a priority.

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Message 16 of 33
by: lwachtrop
on: 12/12/2017 | 09:00

I personally can get by without itemised billing. Maybe those who demand it would be happy to pay for the service.

Message 17 of 33
by: garyjroberts
on: 12/12/2017 | 12:47

If it was an optional extra that could be paid for by those who use it great. But there is also a vast number of users who don't want/need it. I'm happily getting along without it so if my prices were changed to accomadate non essentials I'd be a little ticked off

Message 18 of 33
by: harrrrrry
on: 12/12/2017 | 22:23 edited: 12/12/2017 | 22:59

 

@davidevans0000

4000 votes 7-year-old thread and giffgaff still working on it doesn't this tell you something it's not a priority.

What it ought to be telling us (and giffgaff) is that it is that a substantial number of members do think it should be a feature -- not necessarily the biggest priority but one that ought to be readily available when needed.

 

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Message 19 of 33
by: anth006
on: 13/12/2017 | 09:48

As I write 3702 members have voted to support the introduction of Online usage history (itemised billing). That's a fair few to say the least and members continue to add to this total.

 

https://labs.giffgaff.com/idea/4721

 

A quick search in Help gives us a few reasons why this is a good idea.

 

https://community.giffgaff.com/t5/forums/searchpage/tab/message?filter=location&q=itemised%20bill&lo...

 

So yes gg get a move on and let's see this implemented.

 

 

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Message 20 of 33