Hello everyone, I'm new to the community, so if this subject has been brought up before I'm sorry. I did have a quick look through and didn't find anything. I just wanted to say that I think it's a great shame that under 16's won't be able to get payback from now on. Under 16's are often (annoyingly) full of bright ideas and great with technology. Therefore I think they can be very useful in Help & Support and their votes in Labs are as valid as an adult's. I'm sure there are lots of parents out there that will really suffer from their youngsters not being able to cover the cost of their data, texts e.t.c. with payback and will now have to pay it for them.
Nevertheless this is the case. My worry is how proof of being 16 will be accepted. 16 year olds do not have driving licenses and many will not have a passport. We have to remember Giffgaff is (although quality) a budget provider, so many people using the network won't have a passport as they couldn't afford one. I'm hoping that Giffgaff will accept the time honoured way of proving that one is 16, that is a national insurance number. Please take this into account because this change could affect so many people and Giffgaff themselves as without payback there are many providers out there that look way more attractive!
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Hello the way I understand it there have been complaints from parents about under 16 s spending to much time earning and spending to much time on here
so it’s being bought in to prove or at least tick a box saying you over 16
i like you think new younger members is a good thing and I have seen nothing to show they are not doing there best ,
its really upto parents I think if PayPal is not on the teenagers account they can only get credit so really can’t spend it ,
at least if they are on giffgaff they are not on some dangerous social chat room
Hi @bogacot the thread for commenting on this change is here https://community.giffgaff.com/t5/Announcements/An-update-coming-to-Payback-in-December-2018/td-p/22...
Note at the moment that age verification is by ticking a box.