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"Choose your Payback method page" still states "December 2017"

Started by: whitespace
On: 02/03/2018 | 01:16
Replies: 10
Reply

by: whitespace
on: 02/03/2018 | 01:16 edited: 02/03/2018 | 01:18

Just noticed that the "Choose your Payback method" page has not been updated yet and still states, "You have until early December 2017 to select..." etc.

https://giffgaff.com/profile/choose-payback-method

 

payback-method-states-dec2017.jpgChoose your Payback method page still reports "December 2017"

 

 

 

 

Message 1 of 11
by: harrrrrry
on: 02/03/2018 | 10:16

@whitespace

 

This was pointed out some time ago, but giffgaff usually does take a while to fix these things.

 

At a guess, it will be fixed eventually so that the message correctly says early June 2018, and you probably will see that change eventually -- but maybe not until some time in 2019 Smiley Surprised

 

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Message 2 of 11
by: dez_d
community giff-staffer

on: 02/03/2018 | 10:48 edited: 02/03/2018 | 10:49

@whitespace

@harrrrrry

 

Thanks for highlighting it to us. I will get in touch with the team to let them know.

 

Dez

giffgaff Educator

Message 3 of 11
by: mcilwraith
on: 02/03/2018 | 11:06

i thought it might change along with the next update.we shall see

Message 4 of 11
by: figment_uk
on: 04/03/2018 | 10:01

@dez_d

 

This page needs updating too please: https://giffgaff.com/payback

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 5 of 11
by: dez_d
community giff-staffer

on: 04/03/2018 | 10:19

figment_uk wrote:

@dez_d

 

This page needs updating too please: https://giffgaff.com/payback

Thanks @figment_uk I've just sent in a request for it to be fixed.

 

Dez

giffgaff Educator

Message 6 of 11
by: figment_uk
on: 28/03/2018 | 19:53 edited: 28/03/2018 | 19:55

@dez_d

 

Any news on when this will be updated?

 

Edit: Just noticed that both pages have had partial updates, but references to the past payback period still exist. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 7 of 11
by: dez_d
community giff-staffer

on: 28/03/2018 | 21:18

figment_uk wrote:

@dez_d

 

Any news on when this will be updated?

 

Edit: Just noticed that both pages have had partial updates, but references to the past payback period still exist. 

I'm off tomorrow but I will try my very best to see what's happened on Friday and see what has been said on updates.

 

Dez

giffgaff Educator

Message 8 of 11
by: walkrightback
on: 01/04/2018 | 13:13
Yes I had noticed that giffgaff do appear to be a little slow to update maybe the less important new.
Message 9 of 11
by: kimchi
on: 01/04/2018 | 13:54
Good catch
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Message 10 of 11