Knowledge Base

Carpet advice

Started by: goofygirl
On: 13/07/2019 | 20:18
Replies: 42

by: goofygirl
on: 13/07/2019 | 20:18

IMG_20190713_191216461_BURST001.jpgCarpet wear

Had this carpet fitted in the lounge and two bottom stairs around three months ago. After the first  couple of weeks noticed some kind of wear, or colour change, but thought it was because it was new and just settling. Nothing improved, so we contacted the store, and show them photos. The carpet looks pretty rubbish, and looks as though its had a herd of sheep run over it. The area manager rang today and said its normal wear and rear. Mmmm after 90 days it looks like this, I dont think so, it has a 10year warranty. My question is would you think this is normal after 90 days, or do you think its rubbish .

Message 1 of 43
by: frenchielove
on: 13/07/2019 | 20:20

I would think you had spilt so ething all over it @goofygirl that is not right 

Message 2 of 43
by: goofygirl
on: 13/07/2019 | 20:23
Yes it does, its terrible, its not even where we walk, the area manager said its footmarks and to be expected. Im more than furious. This is suppose to be a hard wearing carpet for high traffic areas. The old carpet looked better than this, and was only cheap, and we had it over 8years
Message 3 of 43
by: navi51
on: 13/07/2019 | 20:30

If it looks that bad on a photograph it must be terrible on site (much worse)

The manager would not pass judgement on a photograph if he was on top of the job.

It could be dirt trodden in from what looks like the kitchen or it could be pile reversal causing a shaded look.

Only a physical inspection could tell.

To giff is better than to gaff

Get a free Giffgaff Sim
Message 4 of 43
by: goofygirl
on: 13/07/2019 | 20:33 edited: 13/07/2019 | 20:41

We dont wear shoes in the lounge, or n the kitchen,we have clogs near the back door to go out. Tje kotchen flooring is newly laid as well. No animals or young children, very dissapointed as this was reccomeded by the sales person for the requirement we needed.

The picture just shows a small area it actially goes along the carpet for a good few feet.

Message 5 of 43
by: harryjulie1
on: 13/07/2019 | 20:41
Get what you pay for
Message 6 of 43
by: goofygirl
on: 13/07/2019 | 20:42
yeh over £700 quid worth of rubbish.for one room, not what you call cheap
Message 7 of 43
by: harryjulie1
on: 13/07/2019 | 20:47
@goofgirl ask for new one I would at £700 my other half would and get it too
Message 8 of 43
by: thebooky
on: 13/07/2019 | 20:49
Not normal at all. It shouldn't look like that even after a year, much less 90 days. I'd follow up on that warranty.
Message 9 of 43
by: goofygirl
on: 13/07/2019 | 20:49
Oh im going to dig my heels in, no worries on that lol. Just have to wait till they come out, thennwe can speak face to face. Im not a happy bunny
Message 10 of 43