Knowledge Base

Compensation to customers

Started by: carlos3282
On: 06/12/2018 | 16:23
Replies: 12

by: carlos3282
on: 06/12/2018 | 16:23

How is giffgaff  going to compensate us?! So much disruption and its taking so long.

Message 1 of 13
by: weetinamc
on: 06/12/2018 | 16:29

compensation? how much do you expect @carlos3282

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Message 2 of 13
by: c_lockett
on: 06/12/2018 | 16:29
I don’t think it’s Giffgaff that’s the issue. The problem seems to be with 02s network which Giffgaff uses. So until 02 fix it I guess there’s not a lot giffgaff can do at the moment.
Message 3 of 13
by: k89bpa
on: 06/12/2018 | 16:29
Hopefully they're not gonna.

Huawei P20 Pro | 9.0.0 | Data Plan: 80GB

Message 4 of 13
by: tonicurtis1967
on: 06/12/2018 | 16:31
Just "sorry " lol
Message 5 of 13
by: carlos3282
on: 06/12/2018 | 16:53
A free holiday in shityland maybe?
Message 6 of 13
by: weetinamc
on: 06/12/2018 | 16:55

@carlos3282 wrote:

A free holiday in shityland maybe?

thats about it @carlos3282 Smiley LOL

heres what you signed up for in the t & c`s

2.1 We will provide the Service to you, and you will be entitled to the quality of Service generally provided by a competent mobile telecommunications service provider exercising reasonable skill and care. However, the Service is not fault free and we will not be liable to you if it is impaired by geographic, atmospheric, Network traffic or other conditions or circumstances beyond our control, including but not limited to the following:

  • a) The Service is subject to Network coverage and is not available in all parts of the United Kingdom, the EU and selected destinations or in all other countries; and
  • b) The Network may from time to time require upgrading, modification, maintenance or other work which may result in partial or complete non-availability of the Service.
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Message 7 of 13
by: carlos3282
on: 06/12/2018 | 16:55
We can’t remember when we used to be free of technology. Human shame.

Hope it gets sorted soon, in the meanwhile, let’s go for a walk!
Message 8 of 13
by: carlos3282
on: 06/12/2018 | 16:57
Haha Im looking to the walls of my room... What to do? What did I use to do when I didn’t have a phone? Mmmmm not remember
Message 9 of 13
by: chelseamaniac
on: 06/12/2018 | 16:59

It's just sad everyone is out for something free these days. I'm quite liking the peace and quiet of no phones going  off

Message 10 of 13