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Compensation

Started by: iandicky85
On: 09/12/2018 | 19:33
Replies: 3
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by: iandicky85
on: 09/12/2018 | 19:33

Do giffgaff users get compensated from when 02 went down coz we was affected aswell? 

Message 1 of 4
by: 4128334
on: 09/12/2018 | 19:35
@jandicky85
Good Evening,
Go to the following link for a explanation of what giffgaff are doing about compensation :-
https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...
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Message 2 of 4
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by: swamppig
on: 09/12/2018 | 19:41 edited: 09/12/2018 | 19:46

Helen Dewdney, a consumer rights commentator wrote on her website, the Complaining Cow: “Under the Consumer Rights Act 2015 you are entitled to services to be carried out with reasonable skill and care. It is irrelevant that the problem is caused by a third party problem. Your contract is with O2 and so therefore O2 is in breach of contract and you are entitled to redress.”

Message 3 of 4
by: clikasarus
on: 09/12/2018 | 21:50
@iandicky85 Hi welcome to giffgaff and the community

Please have a read of this thread here⬇️

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

I hope it helps
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Message 4 of 4