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How come I didn't get £30 phone accessories when I bought my phone???

Started by: shanerowley
On: 13/05/2015 | 07:33
Replies: 10
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by: shanerowley
on: 13/05/2015 | 07:33
How come I didn't get £30 phone accessories when I bought my phone???
Message 1 of 11
by: mathew40
on: 13/05/2015 | 07:37 edited: 13/05/2015 | 07:38

Hi there @shanerowley
The voucher will be sent to you in an email 15 days after the purchase, upon which you will be directed to giffgaffs supplier of accessories, where you will be able to make your purchase.
Please check out this guide here https://community.giffgaff.com/t5/Announcements/Free-accessories-when-buying-a-phone/m-p/16559444#U1...

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Message 2 of 11
by: dannykhann13
on: 13/05/2015 | 07:37
Did u get £20 accessories?
Message 3 of 11
by: shanerowley
on: 13/05/2015 | 07:40
Didn't get anything
Message 4 of 11
by: 147brian21573
on: 13/05/2015 | 07:42
You'll get them 15 days after the date of purchase of your handset via email
Message 5 of 11
by: shanerowley
on: 13/05/2015 | 07:44
I've had the phone 2 months an still had nothing!
Message 6 of 11
by: 147brian21573
on: 13/05/2015 | 07:45
Check your email spam box
Message 7 of 11
by: shanerowley
on: 13/05/2015 | 07:50
Nothing in spam either
Message 8 of 11
by: mathew40
on: 13/05/2015 | 07:52
Hi there again @shanerowley
As your problem is account related, you'll need to speak to a giffgaff agent here https://giffgaff.com/support/ask

Please remember to give as much information as you can, regarding your issue.
If for some reason you have any problems filling out the form to try and contact a giffgaff agent,and can't find the correct category, simply click onto the link below and In the drop down box,choose 30,and simply put as much information regarding your issue,in the box provided.

https://giffgaff.com/support/ask/sim_my_limit_increase
Please also remember that a response may take up to 24 hrs during busy periods, but is usually much quicker in most cases,and agents dont work between 10 pm and 8 am.
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Message 9 of 11
by: tracey_
on: 13/05/2015 | 07:57
Hi you should have received a code 15 days after you purchased the phone by email

The codes are valid until 1st December 2015 and can be redeemed at www.phonegoodies.co.uk

I would suggest you contact an agent and ask them to send you the voucher you can do that here https://giffgaff.com/support/ask

Please allow up to 24 hrs for a reply although doesn't normally take that long
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Message 10 of 11