Knowledge Base


Started by: dartgirl
On: 25/11/2018 | 12:49
Replies: 17

by: 123kingarthur
on: 25/11/2018 | 14:47
@eileenusher Oh I wonder if BT are doing repairs around the district then
Message 11 of 18
by: eileenusher
on: 25/11/2018 | 14:49
@123kingarthur could be we can check on the virgin site, not sure if bt has one tho, would imagine they have.
Message 12 of 18
by: 123kingarthur
on: 25/11/2018 | 14:52
@eileenusher Oh that is a good idea I will do that they probably are doing the same
Message 13 of 18
by: piethorne
on: 25/11/2018 | 15:35

@dartgirl I'd had internet connection problems with TalkTalk for quite a while (short and frequent dropouts), but didn't bother doing anything about it until a couple of weeks ago. I got a live chat going with their H&S and said the connection kept dropping and that my 5 year old router was overheating, so could I have a replacement.


He didn't want to replace it until I said I didn't want my house to burn down over Christmas - at which point he changed his tune, sent me a new replacement router and got BT Openreach engineer to check the lines back as far as the main junction box at the end of the street. (The old router, a TG582n, does have a reputation for getting a bit too warm)


Using the tactic of a building burning down due to their faulty equipment may have been a bit nasty, but I've had no problems since.


Message 14 of 18
by: tuneintestaccount
on: 25/11/2018 | 15:41
Mine sometimes does, but it doesn't do it that much nowadays. The last time it happened was when we were given a free "speed boost" by Virgin Media (speeds actually didn't improve and were often slower) and for some reason, the connection sometimes dropped as well.
Given a new router and it still happened. Left the router on overnight (new VM router takes 5 minutes to warm up, previous one was instantaneous) and it is now fine.
So we are OK now, though we do have to remember to leave the router switched on.
Get a free giffgaff Sim
Message 15 of 18
by: dory85
on: 25/11/2018 | 15:43

Often and I'm with sky can be so annoying too especially when kids kick off lol 😂 

Message 16 of 18
by: dartgirl
on: 25/11/2018 | 19:14
Don't blame you piethorne. We'll Done
Get a free giffgaff Sim
Message 17 of 18
by: standardbearer
on: 25/11/2018 | 19:37
As you all know it is suggested you dont switch the router off and leave it on all the time.
Fortune Favours The Brave S.P.Q.R
Message 18 of 18