Get Help
Community

Royal Mail - return to sender charge?

Started by: chippanfat
On: 13/12/2012 | 15:45
Replies: 6
Reply

by: chippanfat
on: 13/12/2012 | 15:45

I placed an order for an item on eBay last night from a business seller (buy it now) and this morning I sent an email to cancel the order before it was dispatched.  The item has now been dispatched via 1st class tracked.

 

Is it possible to refuse the parcel at my door or my local sorting office?  Is there a charge for returning the parcel to the sender?

Get a free giffgaff Sim
Message 1 of 7 (9,075 Views)
by: adam98675
on: 13/12/2012 | 15:47
Just refuse it it will go back to the sorting office with a sticker which says refused by addressee, if it has a return address, it will go straight back, if it doesn't they'll open it and try work out who send it and send it back Smiley Happy

The power of google Smiley Tongue
Message 2 of 7 (9,069 Views)
by: koshka
on: 13/12/2012 | 15:48

If you don't accept it will be returned to the sender after about 3 weeks  by the post office.

As you have 7 days to make returns under statutory rights I'm not sure where you stand

re a refund.

Message 3 of 7 (9,065 Views)
by: chippanfat
on: 13/12/2012 | 15:49

adam98675 wrote:
Just refuse it it will go back to the sorting office with a sticker which says refused by addressee, if it has a return address, it will go straight back, if it doesn't they'll open it and try work out who send it and send it back Smiley Happy

The power of google Smiley Tongue

I did search for information using Google but I couldn't get a clear answer Smiley Sad  If I refuse the parcel, will the sender be charged for its return?

Get a free giffgaff Sim
Message 4 of 7 (9,062 Views)
by: uselfulinfo
on: 13/12/2012 | 15:53

chippanfat wrote:

adam98675 wrote:
Just refuse it it will go back to the sorting office with a sticker which says refused by addressee, if it has a return address, it will go straight back, if it doesn't they'll open it and try work out who send it and send it back Smiley Happy

The power of google Smiley Tongue

I did search for information using Google but I couldn't get a clear answer Smiley Sad  If I refuse the parcel, will the sender be charged for its return?


No.

 

I have had a mobile phone which I sent special delivery come back to me after 18 days. I was not charged anything but the initial postage

Message 5 of 7 (9,053 Views)
by: number5bus
on: 13/12/2012 | 16:35
It isn't likely to travel back very quickly, especially this month, so you might end up in dispute with ebay and the seller.
Get a free giffgaff Sim
Message 6 of 7 (9,020 Views)
by: chippanfat
on: 13/12/2012 | 16:45

number5bus wrote:
It isn't likely to travel back very quickly, especially this month, so you might end up in dispute with ebay and the seller.

http://www.which.co.uk/consumer-rights/online-shopping/distance-selling-regulations/cancelling-your-...

 

The Distance Selling Regulations don’t actually set a time frame for returning an item once you've cancelled. 

 

The seller shouldn't say that you've got seven working days starting the day after you receive goods to return them; this is the time frame you have to make a decision about whether you want the goods or not. 

 

You should be given a reasonable amount of time to actually get the goods back to the seller.

Get a free giffgaff Sim
Message 7 of 7 (9,016 Views)