Considering most people work during the time branches are open is it really a suprise that a lot are under used?
Maybe it's time that they looked at how people work these days and adjusted their hours a bit, 1 p.m. - 9 p.m. perhaps?
From the point of view of the bank it's of course much cheaper to run a couple of data centres and cloud services than it is to run branches.
ALL other banks have closed the bulk of their high street branches over the last few years. Its just down to the way people do their banking.
We have been nudged in this direction. Online banking is fine for most of us, but there are still some who cannot join the tech revolution.
I live two minutes from the town centre and many of the businesses deal predominately in cash. None of the local banks or building societies has a business only counter any more and everybody joins the same queue for service. Standing behind someone who has bucket of change to be processed is exasperating. Further, it is very rare to find all the counters open. Customers are not being well served now and it will only get worse with these continued closures.