Hello I have recently bought this soundbar
The issues I am having is that the sound is out of sync. I have connected the soundbar to my TV. The TV i have is a Sony TV and I also have SKY Q Satellite TV. I do not have Freeview or any other TV Platforms or Providers. The only TV I have and watch is SKY Q Satellite TV. I have never had a soundbar before. I also have no idea why the sound should be out of sync. So please please help me and tell me and explain to me why my sound is out of sync. Thank you
As @tonicurtis1967 have a look at the sound options on the TV (I'm assuming you've connected it to the optical out on the TV?)
If you've connected it to the optical out on the Q box connect it to the one on the TV instead so that the sound is processed at the same speed as the picture information.
Not sure if this will cure it but it's worth checking how the soundbar is connected.
I don't have the same soundbar as you but mine is connected with a HDMI cable through something called ARC.
From what i know, ARC is bi-directional transfer of information using the HDMI cable. It usually plugs into HDMI 1 at the back of the TV. This is however only possible if your TV has ARC. The HDMI at the back of the TV will clearly show ARC if it's compatible. If you have ARC and the soundbar has HDMI then connect that way instead of optical.
I only found this out about mine the other day as I was having trouble with my remote. It's possible to reset it. To do it on mine I had to long press the on/off button for about 5 seconds. Cured the remote issues.
On the remote for your sound bar there should be a pair of sync buttons so that you can erase this problem straight away. My soundbat is connected to my sky box and every now and then I have to re sync. Usually a couple of presses of either the plus or minus buttons does it.