Welcome your help.
Been using O2 monthly contract for years and have always had excellent, high speed 4G signal at home.
Transferred to GiffGaff on Friday and signal is now G or E (the slowest speeds).
My Father who has O2 came to visit and his phone was 4G all the time he was here.
My wifes phone was also transferred to Giffgaff and that has the same slowest data signal.
The data signal is poor even early morning and late night when there would clearly be no network congestion.
I only transferred to Giffgaff because the O2 network has excellent strength and speed where we live and only now have a I realised that GiffGaff is clearly not the same as O2 and that the data speeds are throttled and cut back making the GiffGaff 4G data service unfit for purpose.
This is absolute pants and I'm really, really annoyed - I've subsequently found out that O2 throttle GiffGaff signal and that GG have a very limited bandwidth hence the reason why my excellent data signal is now no longer fit for purpose.
There are other similair threads so this is not just a one-off experiece that we are having.
GiffGaff should highlight the data throttling and constraints to all new customers and looks like the only recourse is a complaint to OFCOM about being misled.
Welcome any comments / feedback please from the forum.
i am joining three after Junes payback taking my main nymber with me. not bothered about data to much myself as use wifi most of the time but when i compared giffgaff 4g to three's 3g three was faster on 3g and i get more signal bars for chatting and it's only 3p for chat 2p for txt and 1p for MB data on Three's 321 pay as you go.
giffgaff on 4G 1 signal bar
Three in 3G 3 signal bars well H mean HPSA which is enhanced 3G
Asda do a good deal on payg too and run on EE but higher pay as you rates.