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What is Customer Satisfaction?

Started by: chaaaan
On: 14/08/2019 | 17:00
Replies: 8
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by: chaaaan
on: 14/08/2019 | 17:00

Do you think if customer is happy then our business will grow?  How to make customer satisfaction?

Message 1 of 9
by: allan1954
on: 14/08/2019 | 17:03
Im happy as a pig in poo lol.
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Message 2 of 9
by: gvmhb
on: 14/08/2019 | 17:27

If a customer is not happy then they will go somewhere else, and tell their friends to go elsewhere too.

It's a package.

Make sure whatever you are selling is good quality and good value.

If a customer complains about something then really listen to what they say - give a refund without question if appropriate, and change your product or service if necessary.

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Message 3 of 9
by: geoffersramone
on: 14/08/2019 | 17:36

Repeat custom (where practicable) and good recommendations / reviews. 😃

Message 4 of 9
by: basil1921
on: 14/08/2019 | 18:25
If you're selling goods or services that someone wants at a good price and they don't feel you're ripping them off, that's customer satisfaction.
Message 5 of 9
by: pinks29
on: 14/08/2019 | 20:11
I worked with the public all my life, Bank. Building Society and Funeral business. Always did my best to sort problems out because the customer will appreciate a good service and come back plus its good advertising for the company.
Nowadays its all changed some people who work with the public have a different attitude, if you treat people right they respond better. Attitudes are important, I like to think I'm a nice person but people with bad attitudes make me bristle,so I would walk away and take my business elsewhere.
Just my opinion
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Message 6 of 9
by: nefarius
on: 14/08/2019 | 20:38

Is it when the customer is satisfied they've been ripped off? 

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Message 7 of 9
by: davidvarley
on: 14/08/2019 | 21:13
It should do.
Message 8 of 9
by: claire1uk
on: 15/08/2019 | 00:22 edited: 15/08/2019 | 00:26

Customer satisfaction to me is, going that extra mile to ensure the customer is happy with their product/s they have purchased and the service given  is  polite and professional. 

 

If you value your customers, nothing is to much trouble. 

Message 9 of 9