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What makes you feel more like a member or a customer?

Started by: amy_b_d
On: 10/05/2018 | 15:14
Replies: 19
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by: amy_b_d
handy giff-staffer

on: 10/05/2018 | 15:14 edited: 19/05/2018 | 21:44

Each and every one of us is a giffgaff member. Here in the giffgaff office, we have never used the term "customer". In fact, we have a bike horn in every meeting room in case the word is accidentally spoken. 

 

If you've ever filled out the giffgaff daily survey, you'll find a question in there asking the following: 

Thinking about your own relationship with giffgaff, to what extent do you consider yourself to be a customer or a member?

1 (Customer)   2          3          4          5          6          7 (Member) 

 

Recently, when I asked the same question in a survey I sent to a group of members who visited the runbyyou site, 57% said they felt like a member. But the bigger question here is; Why do you feel like a member or a customer?

 

To help me solve this mystery, thinking about where you sit on the above scale, can you write a paragraph giving the reasons why you chose that number and why you feel like a member or a customer. And lastly, what does it mean to you being a member. 

 

(P.S. I've copied this thread in Contribute and in Welcome and Join to get a variety of different responses. Feel free to reply to any thread.)

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 1 of 20
by: giffgaffprepper
on: 10/05/2018 | 15:40

why 2 same threads in 2 different sections of the forum?

I'm sure if "members" did this, one of em would be removed?

Message 2 of 20
by: matthewhill1996
on: 10/05/2018 | 15:41

Equity participation please 

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Message 3 of 20
by: amy_b_d
handy giff-staffer

on: 10/05/2018 | 15:44
@giffgaffprepper That was my hunch too, but I know that not many members go forum to forum and I want to make sure everyone had a chance to have their say. Also, there wasn't one destination that made sense for this thread. It's for new members, for established members, and for research.

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 4 of 20
by: giffgaffprepper
on: 10/05/2018 | 15:46 edited: 10/05/2018 | 15:51

amy_b_d wrote:

@giffgaffprepper That was my hunch too, but I know that not many members go forum to forum and I want to make sure everyone had a chance to have their say. Also, there wasn't one destination that made sense for this thread. It's for new members, for established members, and for research.

@amy_b_d

 

I already clicked the report button Smiley Surprised

 

soz Smiley Tongue

 

@amy_b_d

 

be prepared to go and sit on the naughty step for 5 minutes Smiley LOL

 

 

 

 

Message 5 of 20
by: amy_b_d
handy giff-staffer

on: 10/05/2018 | 15:52

@giffgaffprepper that's ok. It's been delt with.

 

Would you guys rather I have just the one thread, maybe just kept in contribute and w&j or do you think this is ok? I won't be stickying any of the threads, I'm hoping the discussion can be kept alive because people genuinely want to share their thoughts and opinions. 

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 6 of 20
by: giffgaffprepper
on: 10/05/2018 | 15:57 edited: 10/05/2018 | 15:58

amy_b_d wrote:

@giffgaffprepper that's ok. It's been delt with.

 

Would you guys rather I have just the one thread, maybe just kept in contribute and w&j or do you think this is ok? I won't be stickying any of the threads, I'm hoping the discussion can be kept alive because people genuinely want to share their thoughts and opinions. 

@amy_b_d

 

I'm not being serious, if you want to post it in several forum sections thats fine, I know not everyone reads all sections, so you have a good point there

 

(tell the ed's to go take a hike, when they pm you Smiley Surprised)

Message 7 of 20
by: nefarius
on: 10/05/2018 | 16:00

@amy_b_d

 

Being scolded by an educator makes me feel like a member!! 😬

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Message 8 of 20
by: giffgaffprepper
on: 10/05/2018 | 16:04

nefarius wrote:

@amy_b_d

 

Being scolded by an educator makes me feel like a member!! 😬

@nefarius

 

lol, you've been there?

Message 9 of 20
by: nefarius
on: 10/05/2018 | 16:05

@giffgaffprepper

 

I'm a specialist! I was given some time out! 

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Message 10 of 20