You're taking other people's ongoing problems with GG non service very personally, aren't you styly?
So someone's finally going further than a series of complaints on these boards by what, stating they're going to Ofcom - according to you - and you're spitting the dummy by calling them "idiot", "tool", and "drama queen".
Why should you care? This person, whoever they are, has every right to go to Ofcom. Let them look into it.