Knowledge Base

bought goodybag 4G and I need help activating it

Started by: steviej2014
On: 09/03/2015 | 22:21
Replies: 6

by: steviej2014
on: 09/03/2015 | 22:21
Hello people and members of giff gaff
I had a £10.00 3g goodybag on when I ran out of data allowance
I then purchased a 7.50 data allowance as mine ran out but my current goodybag didn't , the data pack overrided the current deal and I then today purchased a new 4G pack for my new phone and was wondering can I activate this one now as I only have a data and need a goodybag on to enable calls etc any help would appreciate it thank you
Message 1 of 7
by: mathew40
on: 09/03/2015 | 22:24
Hi there @steviej2014
It is possible to cancel an active goodybag or gigabag, as long as you have less than 5 minutes talk time or 5 MB of data left in your goodybag or gigabag,and a message will show on your dashboard here
Please remember that you will lose any remaining allowance that you may currently have on your goodybag/gigabag.

Ive just also found you this fantastic guide here Smiley Wink.

And also here
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Message 2 of 7
by: dalan
on: 09/03/2015 | 22:25
If you have less than 5 minutes call time, or 5mb left on your goodybag. You can cancel your current goodybag and buy a new one or start a queued one straight away.

See link

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Message 3 of 7
by: mark1101b
on: 09/03/2015 | 22:26

Hi Steve.
Firstly you will need to down to 5 minutes of calls or 5mb of data for you to activate a new goodybag. If you are just click the activate now button. Have you got a 4G ready phone ? Are you in a 4G ready area, if all is good, then once you have activated the goodybag. It normally takes 24 hours for the goodybag to kick in..

Message 4 of 7
by: shamrez8
on: 09/03/2015 | 22:27
Hi @steviej2014

Giffgaff have introduced ‘Early Re-purchase of good-bags, if your running low on data or mins on your current goodybag, you can purchase a new goodybag early.

In order to qualify to purchase the goodybag early you will need to have less than 5 minutes or 5MB left on your current goodybag.

For the full guide see this link

Please be beware when you purchase a goody bag early, your current goodybag will be removed and any remaining allowance will be lost e.g. data, minutes.
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Message 5 of 7
by: steviej2014
on: 09/03/2015 | 22:31
Thanks guys strongly appreciate your advise and help pleased with your knowledge and experience Smiley Happy
Message 6 of 7
by: mathew40
on: 11/03/2015 | 22:23
You're more than welcome and thanks for visiting the community.
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Message 7 of 7