When you receive your giffgaff SIM, you need to activate it to be able to use it. This guide details everything there is to know about this important step.
Here is a quick video that will guide you through all the steps.
If you would rather read about it check out the section below:
You'll be able to test the signal strength before spending any money, but payment is required to activate your SIM. You can pay using most major UK credit or debit cards, or visit your local shop and get a giffgaff top-up voucher. We also accept O2 top-up vouchers - as we run on the O2 network.
Minimum payment activation amount
A) For a "referral" SIM, the minimum payment is £10. Referral SIMs (with £5 free credit bonus) are received from an existing member's "spread giffgaff" page, forum banner or other personalised link.
B) For a "free" SIM, the minimum payment is £5. Free SIMs are ordered from the giffgaff main page. Please note that free SIMs do not have a credit bonus.
Before we get started, let's make sure that your phone is unlocked and that you have coverage where you are.
Start by inserting the SIM card in your phone:
If you are using a debit or credit card, you can purchase:
If you are using a voucher, you can redeem it to purchase airtime credit. You'll then be able to exchange the credit for a goodybag.
You can find more details about this step in the detailed product selection.
Once you completed these steps, your SIM card should be activated within 30 minutes to 24 hours. You'll then see the "Congratulations. You made it!" screen to confirm it. You'll then be invited to use the Setup Wizard. This last step is very important as it is used to make sure your phone settings are correct, so you'll be able to use Internet and MMS.
If you have issues activating your SIM, we made a list of possible situations and how to solve them.
Purchasing with a credit / debit card
The following credit / debit cards are accepted: Visa credit / debit (including Electron), MasterCard credit / debit (including Switch). We don't accept American Express or Diners Club - if you have one of these cards, you'll need to purchase a top-up voucher.
Purchasing with a voucher
The value will be credited to your balance within a few minutes. If you want to exchange credit for a goodybag? See this detailed explanation.