They are an introduction to the topics covered in this article, and gives you a heads-up on what's coming next. If you are still hungry for information after reading them, the Knowledge Base contains more detailed guides on each subject
Before we get started, let's make sure that your device is unlocked and that you have coverage where you are.
Start by inserting the SIM card into your device:
Detach the SIM card from its holder. SIM cards are 3 SIMs in 1 (called "triple SIMs"), simply pop out the size of SIM you need
Insert it into your device
Turn your device on
If your phone asks for a PIN code, enter "5555", and press ok.
See a signal?
Yes - Great, you can now activate your SIM card
No - It could be due to your phone being locked to your previous provider - don't worry, we have a handy guide which gives you advice about how to unlock your phone in our "unlockapedia". If your phone is not locked, you may want to check the coverage in your area.
Head to 'Activate my SIM' - you will be asked to top-up or buy a goodybag/gigabag, unless you have pre-paid for a plan upfront. After this step, your new giffgaff SIM will activate - simple as that (see this guide for more info).
If you are not sure how to use these settings, you'll find more info in the guides we wrote for iPhone, Android and BlackBerry devices. For step by step guides to setting up your device, please visit our device settings page here.
Free giffgaff to giffgaff calls: Did you know you get free giffgaff to giffgaff calls and texts? You can order a free SIM to be sent to your friend, or pass on your personalised order link – get them on giffgaff and you can call and text them for free. To qualify for this a top-up or goodybag / gigabag purchase must be made with a voucher or credit / debit card at least once every three months. NB purchases made from airtime credit do not qualify. See here for more details.
Recommended plan: Each month we send our members a summary about how you use your phone via a ‘Personalised usage statement. If you have a goodybag, we send this by email 2 days before your goodybag expires. If you're on Pay As You Go (PAYG, ie you're using credit each time you call/text), we send that at the beginning of each month. We give you an update about how you’ve used your phone and what the best plan could be for you (i.e. a goodybag or just our great value Pay As You Go rates at 5p/text and 15p/min). You need to be opted in to marketing to receive these emails, update your Contact permissions under My Details.
Usage summary: Once you've been on giffgaff for more than 3 weeks - text "plan" to 43430 and within 10 minutes it'll pop back your recent usage and recommended plan (note: if you text earlier than 3 weeks, we won't have enough info to recommend a plan, the message you get back will say wait a bit longer for your recommended plan). We are also displaying a message after each call and text to let you know how much balance you have left. Members love it or hate it - if you are among the latter group, you can switch them off from My giffgaff.
Remember, giffgaff is a little different - we don't have a call centre, instead we have an army of members answering questions within our community, they'll typically answer your question within a couple of minutes.
We have a small Agent team who take questions which are account related only - i.e. if you have a question about your bill, problem with your account that requires you to give some personal details like credit card info etc.
Whether you have a simple question or an issue to solve, the best way to do it is to follow this simple method:
giffgaff is all about members helping members, if you have a question – ask the community, they'll give you an answer typically in less than 2 minutes that's 24/7.
It's important that you read our community guidelines for posting on the community. The giffgaff forum is a public, family friendly and welcoming place for all and we have the community guidelines in place to make sure that it stays that way.