Welcome to giffgaff. You probably have a lot of questions about how things work so we prepared this guide to get you started.
If you just ordered your SIM card and are looking for more information while we are delivering it to your door, we released a series of guides to support your first steps with giffgaff.
They are an introduction to the topics covered in this article, and gives you a heads-up on what's coming next. If you are still hungry for information after reading them, the Knowledge Base contains more detailed guides on each subject
Before we get started, let's make sure that your device is unlocked and that you have coverage where you are.
Start by inserting the SIM card into your device:
When you popped your SIM in your phone, the first thing you'll want to do is make sure that you have the right settings to get data/mobile Internet and Picture Messaging (MMS) up and running.
The giffgaff settings are:
|Password:||[Leave this section blank]|
If you are not sure how to use these settings, you'll find more info in the guides we wrote for iPhone, Android and BlackBerry devices. For step by step guides to setting up your device, please visit our device settings page here.
You can transfer your old number to giffgaff, it could be switched over as early as tomorrow if you get a wriggle on.
Two simple tasks:
You can also read this guide which explain all there is to know to transfer your number to giffgaff.
|Subject||Number||Guide / Article|
|Voicemail||Your voicemail number is 443 (GIF)||Guide to voicemail|
To check your balance dial *100# or
To check the remaining minutes and your goodybag expiry date dial *100*7#
The pop up notifications, you'll either love them or hate them - you can switch them on/off under My profile & settings
|How do I check my balance?|
|Shortcodes||Shortcodes are used to access quickly network functions from your phone - a bit geeky, but some are handy.||Useful Network Shortcodes|
|SMS Support||Send keywords (e.g. membername) to 43430 to receive instant information.||List of keywords|
We have different ways to help you manage your top-ups so you don't have to run out of credit.
|Subject||Information||Guide / Article|
|Top-up||Everything you need to know about top-up||Guide to top-up|
Set and forget. Set your goodybag to recur and it'll automatically pop onto your account each month.
Update your recurring goodybag settings under My Payment Details
|Guide to recurring goodybag|
If you're not by a PC, you can buy a giffgaff top-up voucher at an off licence/ supermarket and top-up via your phone (IVR number, dial 43430)
Just ask for a "giffgaff top-up voucher" - the phone number will be printed on the paper voucher. You can also use an O2 top-up voucher, but don't dial the number on the voucher - use 43430 instead
|Guide to top-up vouchers|
Set up auto top-up, so it automatically tops you up when your balance drops below £3.
Update your Auto Top-Up settings under My Payment Details
|Guide to auto top-up|
There are also a few options that you can manage to tweak our services to your liking.
|Subject||Information||Guide / Article|
|Adult content||Turn on/off the adult content bar under My profile & settings||How do I lift the adult content bar?|
To get recommended plans, points and usage statements etc you'll need to be opted in to marketing messages, update your Contact permissions under My Details.
Add "no_reply @ giffgaff.com" to your contact list to make sure to receive our emails.
|Guide to personalised usage statement|
|Personal details||You can update your postal address, email address and password under My Details||Guide to your giffgaff details|
Remember, giffgaff is a little different - we don't have a call centre, instead we have an army of members answering questions within our community, they'll typically answer your question within a couple of minutes.
We have a small Agent team who take questions which are account related only - i.e. if you have a question about your bill, problem with your account that requires you to give some personal details like credit card info etc.
Whether you have a simple question or an issue to solve, the best way to do it is to follow this simple method:
We have identified the questions which are the most often asked by the members and created articles answering all of them. It will answer most of your questions.
giffgaff is all about members helping members, if you have a question – ask the community, they'll give you an answer typically in less than 2 minutes that's 24/7.
It's important that you read our community guidelines for posting on the community. The giffgaff forum is a public, family friendly and welcoming place for all and we have the community guidelines in place to make sure that it stays that way.
Choose the appropriate category and ask the agents to verify your account.
You can find your giffgaff number via the following methods:
Here is a quick video that will guide you:
Check out the official My giffgaff app for your phone. This handy app lets you manage your giffgaff account on the fly.