Here is a quick video that will guide you through all the steps.
If you would rather read about it check out the section below. If you require subtitles for this video then they are available by pressing the "subtitles/closed captions" button. Other languages are available within "settings" then "Auto translate".
All our phones are sent for a next working day delivery on orders placed before 10pm Monday to Saturday, and 7pm on Sundays.
The table below shows when your phone is likely to be delivered, which is determined by the time we receive the payment for this order, including the loan approval from RateSetter.
Phone order placed
Between 19:01 Sunday and 22:00 Monday
Between 22:01 Monday and 22:00 Tuesday
Between 22:01 Tuesday and 22:00 Wednesday
Between 22:01 Wednesday and 22:00 Thursday
Between 22:01 Thursday and 19:00 Sunday
No scheduled deliveries are made on Saturday, Sunday or public holidays.
For logistics reasons, our delivery partner does not provide a next day delivery service for the entire United Kingdom (affected areas include postcodes starting IV, KA, KW, PA, PH, ZE plus Channel Isles, Isle of Man, Northern Ireland and all other offshore islands).
A full list of the relevant postcodes is attached to this article. Deliveries to these postcodes generally take 2 to 3 working days.
Note: During delivery if you are not available, we may deliver to your immediate neighbour provided proof of ID and a signature is obtained. In this case, the identity of the person it has been left with is available on the delivery card, and on UK Mail's website. Anyone accepting, and signing for the delivery of the phone must be 18 years or older.
For security and fraud prevention, we can only deliver phones to the address your payment card is registered to.
In the event of the address on the purchase page being correct but incomplete we advise not to proceed with the order as we cannot guarantee it will be delivered correctly, as the address could be matching with another existing location.
If you happened to order a phone to an incomplete address please contact the agents as soon as possible and provide them with the complete address. They will then communicate this information to the company delivering your phone.
Note: The 'agent link' above will only work for you if you have actually bought a phone from giffgaff.
Note: Phone orders are processed quickly, the agents can't guarantee they'll be able to complete your address before the parcel is out for delivery. Please also note that completing an address only apply to the addition of information on the same postcode. Any other change request will be rejected.
If you have sent your phone to have it repaired, you'll be able to check the progress of the repair with the booking system in My orders.
When your phone is sent back to you, you will be able to find the consignment number for this delivery there too. This consignment number allows you to track the delivery of your phone on UK Mail's website.