Knowledge Base

How do I activate my SIM?

Started ‎20-03-2012 by
Modified ‎17-11-2018 by

Once your SIM arrives you will need to head online to activate it - which lets our system know it has arrived safe and sound.

Let's do it now

Activate your SIM

More Information

Once you have inserted your SIM card in your phone, your network provider will be changed to giffgaff. If your phone rejects your SIM card, it may be locked to another operator, find more information about unlocking your phone here.

If your phone is not locked, you may want to check the coverage in your area.  

  • Go to the activation page
  • Enter the 6 digit code (as shown in the picture below)
  • Click on "Activate your SIM
SIM code activation codes.jpg

If you have trouble using the 6 digit code, you can use the 13 or 19 digit code which is printed on the SIM card itself. A Nano SIM serial number will always be 894411 plus the visible numbers on your Nano SIM. 

If you don't already have a giffgaff account, now is the time to create one.

This account will be used to manage your giffgaff phone and participate in the community. Make sure to chose a nice member name (username) as it won't be possible to change it afterwards. Your password needs to be at least 8 characters long. Your password needs to be at least 8 characters long. It must contain at least one upper case and one lower case letter and at least one number or special character. 

You can select a monthly plan (a goodybag) or you can just top up and have airtime / PAYG credit. 

Note: Please note that if you are using a BBM then this service must be enabled in settings.

As a next step, select the method of payment

Purchasing with a credit/debit card

  • Fill in your card details and address.
  • If you have selected a goodybag, and you set monthly recurrence the goodybag will recur automatically from then. You can choose to disable the recurrence later in "My giffgaff". If you have selected a credit value, you are proposed to auto top-up.
  • These credit / debit cards are accepted: Visa credit / debit (including Electron), MasterCard credit / debit (including Switch). We don't accept American Express or Diners Club - if you have one of these cards, you'll need to purchase a top-up voucher.

Purchasing with a voucher

  • Enter the 16 digit code printed on your voucher and the rest of personal details 
  • If the selected goodybag costs more than the value of the voucher (you want to buy a £15 goodybag with a £10 voucher), it will automatically transform your voucher into credit. You can buy a monthly plan afterwards out of your credit.

  • If the goodybag costs less than the voucher value, the extra credit will be available as airtime credit.

See this article if you wish to exchange your credit for a goodybag.

Press the 'Activate my SIM' button and Yay! You're activated. A confirmation email will be sent to you.

Once you activated the SIM, you can do a few more things:

  • Top-up extra or recur your goodybag
  • Set-up your profile: We advise to use the "get giffgaffed" wizard to confirm your phone settings are all correct. Incomplete settings could affect your use of Internet or MMS.
  • Say thank you: If someone has recommended giffgaff to you, help them out by entering their details into the box and they'll get 200 payback points.

    If a friend ordered the SIM for you then you won't have this option, but don't worry, he/she'll automatically get the points. 

If you had any issues and you need help, don't panic. Go to the Community Help and Support forum, 'Start a topic', and give a few details about your problem and the steps you have tried. Our nifty members will respond in very short time and they will guide you through the troubleshooting.

Ask our community

Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.

Ask a question