Please note: That in extreme weather or busy times of the year that delays are possible so please be patient.
If you have been waiting more than 7 days for the arrival of a SIM then please proceed to contact an agent. It is possible the SIM has been lost in transit and will require re-ordering.
If you've lost/had your SIM stolen then please head to the replacement SIM page under Help to bar your SIM and request a replacement. If it is ordered prior to 1pm, typically it'll arrive the following working day.
If you've already ordered a replacement SIM through the Lost/Stolen page, but have not received it (Allow 5 full working days) then check the address in your account details and change it if necessary. Then contact an Agent who will then re-order you a new one.
Note: If the original one finally turns up, it won't work once a new one has been re-ordered. So either pop it in the recycling or use it as a coaster.
Just so you know, the replacement SIM will arrive in an envelope saying "Oops, don't worry, we'll get you back on track" as shown below.
Replacement SIM envelope
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