How long does my SIM take to be activated?
Most of the activations are processed within a few minutes but it can take up to 24 hours in some situations.
You can check if your SIM has been activated by logging in to "My giffgaff". When the SIM is activated, your new giffgaff number will be displayed under your name and your credit and/or goodybag will also be shown.
If your SIM is not activated after 24 hours, please contact our agents so they can verify the status of your activation.
Don't forget to include:
- Your name
- Your giffgaff username
- The 6 digit Activation Code
- The 13 or 19 digit code printed on the SIM itself (right before 3Ggg/4Ggg).
Please leave enough time for the activation to complete before contacting the agents.