Get Help
Community

HTC

Sort by:
HTC One  (M8)             If you need more information about how to use your HTC One (M8), look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Quick Start Guide           You can troubleshoot any issue with your HTC One (M8) with the tool available on HTC's website.                Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network My Phone is slow How to Perform a Factory Reset My device is asking for a PIN or a PUK code
View full article
HTC One               If you need more information about how to use your HTC One, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Quick Start Guide           You can troubleshoot any issue with your HTC One with the tool available on HTC's website.                Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network My Phone is slow How to Perform a Factory Reset My device is asking for a PIN or a PUK code
View full article
HTC Desire 601               If you need more information about how to use your HTC Desire 601, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Quick Start Guide     You can troubleshoot any issue with your HTC Desire 601 with the tool available on HTC's website.              Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network My Phone is slow How to Perform a Factory Reset My device is asking for a PIN or a PUK code
View full article
Your HTC phone automatically checks if there’s a new update available and notifies you. You can also manually check if there's an available update.     Installing a software update Check for updates       Installing a software update  Back to top     When your phone is connected to Internet and there's a new software update available, the "update notification" icon appears in the status bar.   Slide the "Notifications" panel open, Tap the "System update" notification, If you don't want to download the update using your data connection, select " Update over Wi-Fi only" . Tap "Download", When the download is complete, select "Install now", and then tap "OK".   After updating, your phone will restart.         Check for updates  Back to top   You can also check for updates manually.   Go to "Settings", Tap "About", Tap "Software updates". If updates are available, you can install them with the procedure described above.
View full article
If you are trying to phug your HTC phone to back it up or transfer data, it may happen that your computer does not detect your phone, preventing you from completing this operation.   We listed below a list of tips to help you solve this situation:     To exclude issues caused by computer settings, reboot your computer and try it again. Please make sure you are using the latest HTC Sync Manager. Click "三" icon at the right upper corner in HTC Sync Manager screen and then "Check for updates" To exclude the possibility of conflicts from third party applications, please try restarting your phone by press and hold the "Power" button and choose "Restart" in the list of options. Make sure "USB debugging" mode is turned on. To do so, slide the Notifications panel open, and then tap "Settings" > "Developer options" > "USB debugging" Make sure there is no obstructions between your USB cable and the USB port, and try a different USB cable with a different USB port. Check if there is a "My HTC" device shown on your computer. On your computer, right click on "Computer" icon > "property" > choose "Device manager" > "Android USB Device" If you can't find "My HTC" on your computer, please uninstall the synchronize software from your PC then reinstall it again. If you could see your phone as the portable device on your PC, but there is still no "Android USB Device" in "Device manager", please try to manually update the driver for your phone. Expand "Portable Devices" in "Device Manager" > Right click on your phone's name or "MTP USB Device" > "Update driver software" > Select “Browse my computer for driver software” > Tap “Let me pick from a list of device drivers on my computer” > Don’t check “Show the compatible hardware” > Select "Standard USB main controller" > Select "USB composite device" in the right hand side list as the screen shot below and then click "Next". After you click "Next", if a warning window pops up, please choose "Yes".
View full article
To use Wi-Fi, you need access to a wireless access point or “‍hotspot”. The availability and strength of a Wi-Fi signal varies depending on distance and obstacles.     Turning Wi-Fi on and connecting to a wireless network Preventing notifications from unsecured Wi-Fi networks Connecting to a Wi-Fi network via WPS Disconnecting from the current wireless network Connecting to a different Wi-Fi network Logging into a public Wi-Fi network automatically (WISPr)         Turning Wi-Fi on and connecting to a wireless network  Back to top         With two fingers, swipe down from the status bar to open "Quick settings". Tap the Wi-Fi tile to turn the Wi-Fi connection on. Tap the "squares" to detecte the available Wi-Fi networks. Tap the Wi-Fi network you want to connect to. If you selected a secured network, you'll be asked to enter the network key or password. Tap "Connect" and you'll see the Wi-Fi icon in the status bar when connected. The next time your phone connects to a secured wireless network you already conencted to, you won’t be asked to enter the key or other security information again.     Note: If the wireless network that you want is not listed you can add it manually by tapping the "Settings" icon and then " Add network".         Preventing notifications from unsecured Wi-Fi networks  Back to top     You can prevent getting notified by unsecured Wi-Fi networks.   With two fingers, swipe down from the status bar to open "Quick settings". If Wi-Fi connection is off, tap the Wi-Fi tile to turn it on. Tap the " squares" to d etecte the available Wi-Fi networks. Press and hold an unsecured Wi-Fi network you want to stop being notified about, and tap "Block network notification". To unblock an unsecured Wi-Fi network, press and hold the network name and tap "Unblock network notification".         Connecting to a Wi-Fi network via WPS  Back to top     If you're using a Wi-Fi router with Wi-Fi Protected Setup (WPS), you can connect your HTC phone easily.   With two fingers, swipe down from the status bar to open "Quick settings". If Wi-Fi connection is off, tap the Wi-Fi tile to turn it on. Tap the "squares" to detecte the available Wi-Fi networks. Tap the "Settings" icon and then "WPS Push", and then press the WPS button on your Wi-Fi router. To use the Wi-Fi Protected Setup (WPS) PIN method, tap   the  "Setting s" icon and then " WPS PIN Entry " instead.       Disconnecting from the current wireless network  Back to top     With two fingers, swipe down from the status bar to open " Quick settings ". If Wi-Fi connection is off, tap the Wi-Fi tile to turn it on. Tap the " squares"  to detecte the available Wi-Fi networks. Tap the wireless network that you are connected to, and then tap " Disconnec t".   I f you want to remove the settings for this network, press and hold the network name, and then tap "Forget network".       Connecting to a different Wi-Fi network  Back to top     If you are already connected to a Wi-Fi network and which to switch to another available network, simply the select the new network, with the method explained in Turning Wi-Fi on and connecting to a wireless network.           Logging into a public Wi-Fi network automatically (WISPr)  Back to top     You can parameter your phone to automatically log into a public Wi-Fi network that you regularly use. This saves you the trouble of going through the Wi-Fi provider's web authentication every time you connect to their Wi-Fi network. Just add your login credentials to the WISPr (Wireless Internet Service Provider roaming) settings.   Important: The access point of the Wi-Fi network needs to support the WISPr web portal for this method to work.   With two fingers, swipe down from the status bar to open Quick settings. If Wi-Fi connection is off, tap the Wi-Fi tile to turn it on. Tap the "squares" to detecte the available Wi-Fi networks. Tap the "Settings" icon and then "Advanced". Under WISPr settings, select the "Auto login" option. Tap "WISPr account settings" and then "Add a new account". Tap each item onscreen to enter the service provider name, your login name (with the full domain name), and password. Tap the "Settings" icon and then "Save" Turn Wi-Fi on, and then connect to the public Wi-Fi network.   If you have access to several public Wi-Fi networks, you can add up to five sets of login credentials to the "WISPr accounts" list. In the "WISPr accounts" list, press and hold an account to remove or edit it.
View full article
How long the battery can last before it needs recharging depends on how you use your HTC phone     Manage your connections Manage your display Manage your applications Limit Background Data Usage Reduce the volume     Manage your connections  Back to top     Turn off wireless connections when you are not using them. To turn on or off connections such as mobile data, Wi-Fi, or Bluetooth, go to "Settings" and tap their "On/Off" switches. Turn GPS off GPS when you don't need to identify your precise position. To prevent applications from using GPS in the background, keep the GPS setting off. Go to "Settings" and tap "Location" to turn this setting on or off. If the Sleep mode option in "Settings" > "Power" is enabled, at low peak times, your phone will turn off the data connection after the screen has been off for 15 minutes and there's no network activity (no downloads, streaming, or data usage). The data connection resumes when you switch the screen back on.         Manage your display  Back to top       Lowering the brightness and letting the display sleep when not in use helps save your battery: Use automatic brightness (selected by default), or manually lower the brightness. Reduce the screen timeout time Don't use a live wallpaper for your Home screen.  Set the web browser to auto dim the screen while webpages load.          Manage your applications  Back to top       Always install the latest software and application updates to enjoy the latest battery performance improvements. You can find instructions to update your phone on this article. Uninstall or disable applications that you never use. Many applications run processes in the background even when you're not using them.         Limit Background Data Usage  Back to top     Background data can use a lot of battery power if you have many applications using data in the background. Determine which applications can be set with longer synchronisation times, or synchronise them manually. In "Settings", tap "Accounts & sync" and check your settings.  When the battery is starting to run low, temporarily disable syncing some data.   If you have many email accounts, consider synchronising some of these accounts manually.  Choose widgets wisely as some constantly uses background data. Consider removing the ones that are not important from your Home screen.         Reduce the volume  Back to top     Your phone uses more power the louder it is turned up. Turn down the device volume with the volume keys when a higher volume is not needed. You can also use  wired headphones, rather than the loudspeaker.
View full article
If your HTC phone a persistent problem that you can't solve, you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts the phone back to its initial state — the state before you turned on the phone for the first time.   Data which are removed Performing a factory reset from settings Performing a factory reset using hardware buttonss     Data which are removed  Back to top       The following will be removed from the phone when you do a factory reset:   Your Google Account  All accounts you've added in "Settings" > "Accounts & sync" and the data associated with these accounts Personal data that you've created or synced to the phone such as your profile, contacts, messages, email, calendar events, and more System and application data and settings Downloaded applicationss Files such as your music, photos, videos, and documents will also be deleted if you select the "Erase all data" option. Be sure to back up any data and files you want to keep before you do a factory reset. Note: A factory reset may not permanently erase all data from your phone, including personal information.       Performing a factory reset through settings  Back to top       Go to "Settings", and then tap "Backup & reset". Tap "Reset phone". If you also want to delete media and other data on HTC One, select "Erase all data". Tap "OK".         Performing a factory reset using hardware buttons  Back to top     If you can’t turn your HTC phone on or access settings, you can still perform a factory reset by using the hardware buttons on your HTC phone. Press and hold the "Volume down" button, and then press and hold the "Power" button. Wait for the screen with the three Android images to appear, and then release the " Power "  and " Volume down buttons. Press " Volume down to select "Factory Reset", and then press the "Power" button.
View full article
If your phone is not performing as expected, it may not be necessary to return your phone straight away. Please try this operation first, in order to emake sure the issue is not coming from a third-party application.     To exclude the possibility of conflicts from 3rd party applications:   Try restarting your phone by press and hold the "Power" button Choose "Restart" in the options of the windows which popped up. Try stopping any newly installed applications that might be running on the device.Tap and hold the top of your screen and then slide downward to open the Notifications panel > tap "Settings" > "Apps" > "Running" > tap on the application you wish to stop > "Stop")
View full article
Top Contributors