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Started by: yasem09
On: 25/04/2019 | 23:27
Replies: 4
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by: yasem09
on: 25/04/2019 | 23:27

I bought yesterday a new simcard with 10 pounds and get a voucher number.

And today i got a sms with the text, that i don t have any credits more but i in the 10 pounds card i had 3gb internet and unlimited minutes and texts.

and i actually used just 205mb.

What should i do?

Message 1 of 5
by: johnrooney80
on: 25/04/2019 | 23:30
1) check your dashboard http://giffgaff.com/dashboard

Is goodybag visible @yasem09

2) dial *100*7#

Are minutes displayed?

3) look here, did you buy goodybag or just add airtime?

Http://giffgaff.com/orders/history
Message 2 of 5
by: birdyboff
on: 25/04/2019 | 23:32

@yasem09

Check your order history, what does it say? Goodybags need to be purchased from credit if purchased using a voucher.

If you want an agent to look into your query then contact them here:https://giffgaff.com/support/. Agents take up to 24hrs to respond but are usually a lot quicker. 

Message 3 of 5
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by: sloz
on: 25/04/2019 | 23:36 edited: 25/04/2019 | 23:37

@yasem09 
Hi, as you're a new customer
an agent may refund all your lost credit as a one off goodwill gesture

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

In the box provided tell the agent you weren't familiar with the goodybsg purchase system and you've used all your credit quickly on payandgo rates
Ask if they would refund your credit so you can convert to a goodybag

Replies are found here
Http://www.giffgaff.com/support/questions

Switch mobile data off
And refrain from using your phone

Dial *100# at noon tommorrow and at 30 minute intervals (or until you receive a text alert indicating a refund)
to see if the refund has been applied

Once it has,
Immediately call 43430 and press option 2 and follow the directions to buy a goodybag with your airtime credit



For future reference, you don't need to redeem or add the voucher first and then complete a second step and  buy a goodybag with the credit 

You can do the process with 1 step, 



(From your phone) 
Call 43430 and press option 2 
(not option 1) 
Choose your goodybag and select to pay with a voucher 
Input the voucher code to complete 

 

(logged in with a browser) 
From your my giffgaff page 
Http://giffgaff.com/dashboard
Click the yellow buy goodybag button 
(if you already have a live goodybag and want to queue, click here 
Http://giffgaff.com/buy )

Click the goodybag section and select a goodybag. 

On the ways to pay, there's an option to use a voucher 
Click that 
Input your voucher code and click the yellow continue button 

additional points when using a browser, you need to  remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear

 

(via the my giffgaff app) 
DON'T click the buy goodybag button from the main account page 
Click the menu button (top /left) 
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible




Get a free giffgaff Sim
Message 4 of 5
by: sha_shah1
on: 25/04/2019 | 23:38

Hello @yasem09 goodybag and cridet are two diffrent things.just topup is not activating goodybag .

Check here 

http://giffgaff.com/dashboard

Or if you dont have data just dial 43430 and option 2 check your goodybag balance and cridet.

Get a free giffgaff Sim
Message 5 of 5