I bought yesterday a new simcard with 10 pounds and get a voucher number.
And today i got a sms with the text, that i don t have any credits more but i in the 10 pounds card i had 3gb internet and unlimited minutes and texts.
and i actually used just 205mb.
What should i do?
Hi, as you're a new customer
an agent may refund all your lost credit as a one off goodwill gesture
In the box provided tell the agent you weren't familiar with the goodybsg purchase system and you've used all your credit quickly on payandgo rates
Ask if they would refund your credit so you can convert to a goodybag
Replies are found here
Switch mobile data off
And refrain from using your phone
Dial *100# at noon tommorrow and at 30 minute intervals (or until you receive a text alert indicating a refund)
to see if the refund has been applied
Once it has,
Immediately call 43430 and press option 2 and follow the directions to buy a goodybag with your airtime credit
For future reference, you don't need to redeem or add the voucher first and then complete a second step and buy a goodybag with the credit
You can do the process with 1 step,
(From your phone)
Call 43430 and press option 2
(not option 1)
Choose your goodybag and select to pay with a voucher
Input the voucher code to complete
(logged in with a browser)
From your my giffgaff page
Click the yellow buy goodybag button
(if you already have a live goodybag and want to queue, click here
Click the goodybag section and select a goodybag.
On the ways to pay, there's an option to use a voucher
Input your voucher code and click the yellow continue button
additional points when using a browser, you need to remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear
(via the my giffgaff app)
DON'T click the buy goodybag button from the main account page
Click the menu button (top /left)
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible