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02 problems

Started by: candifloss59
On: 07/12/2018 | 12:37
Replies: 12
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by: candifloss59
on: 07/12/2018 | 12:37

I still can’t send texts or iMessage since 02 problem yesterday, please advise when this will be rectified 

Message 1 of 13
by: jt_21
on: 07/12/2018 | 12:55

@candifloss59 wrote:

I still can’t send texts or iMessage since 02 problem yesterday, please advise when this will be rectified 

@candifloss59 It should be back to normal now see https://community.giffgaff.com/t5/Service-Updates/2G-3G-and-4G-services-impacted-across-the-UK-6-Dec... try powering down your phone for a few minutes and back on again to refresh the network 

Message 2 of 13
by: suebunn
on: 07/12/2018 | 12:56
Texts - all good now- problem solved-phew!
Message 3 of 13
by: candifloss59
on: 07/12/2018 | 13:16

Can anyone advise when 02 problem will be sorted, I still can’t send texts or iMessage!!?? 

Message 4 of 13
by: mcilwraith
on: 07/12/2018 | 13:19

you should be able to imessage try turning it off and back on

as for sms mine are getting through even though the phone states they are not

but sometimes sending more than once Smiley Sad

Message 6 of 13
by: candifloss59
on: 07/12/2018 | 13:30
Hi, I have restarted iPhone numerous times but iMessage states awaiting activation, sms are sending 3 times but showing undelivered, so frustrating
Message 7 of 13
by: me_30
on: 07/12/2018 | 13:33
Try rebooting your phone. And if you can use WiFi for iMessages. But the service should been all fine now
Message 8 of 13
by: mcilwraith
on: 07/12/2018 | 13:38

no reason imessages should be affected try turning it off then back on

a restart of your phone might bring the txts back too

mines are getting through even when the phone says they are not @candifloss59

Message 9 of 13
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by: bigjohnhall
on: 07/12/2018 | 13:44
Hi @candifloss59 everything is supposed to be ok now. If your still having problems try restarting your phone
Get a free giffgaff Sim
Message 10 of 13