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10 goodybag

Started by: nicholasconstable
On: 26/02/2018 | 15:36
Replies: 3
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by: nicholasconstable
on: 26/02/2018 | 15:36
I have 7 days remaining on my goodybag It have unlimited minutes and texts so why have j ran out of minutes? I just went to top up and looked at it again and the 10 bag definitely has unlimited minutes
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by: tazzy19
on: 26/02/2018 | 15:37

@nicholasconstable

As your goodybag started before 22nd Feb it didn't include unlimited minutes.

Only goodybags purchased after 22nd Feb have unlimited minutes

Message 3 of 4
by: danhamman
on: 26/02/2018 | 15:37

nicholasconstable wrote:

I have 7 days remaining on my goodybag It have unlimited minutes and texts so why have j ran out of minutes? I just went to top up and looked at it again and the 10 bag definitely has unlimited minutes

Where are you seeing that you have no minutes left?

What happens when you try to make a valid call?

 

@nicholasconstable

.:.
Message 2 of 4
by: tazzy19
on: 26/02/2018 | 15:37

@nicholasconstable

As your goodybag started before 22nd Feb it didn't include unlimited minutes.

Only goodybags purchased after 22nd Feb have unlimited minutes

Message 3 of 4
by: figment_uk
on: 26/02/2018 | 15:41

@nicholasconstable

 

The goodybag you have was purchased/started before 22 Feb (when the new allowance started) therefore has the old allowance of 500 minutes.  The next goodybag you buy (£10 or more) will have unlimited minutes. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

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