Hi all need help I had a £20 goodybag for couple of month as I needed the always on mobile data for work as I have no internet now it won't let me purchase the goodybag and not showing up as I have gone against something but I don't know what but I really need the always on data for work any help please.
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@dap95Hi. Here is some information about the £20 goodybag.
With Always On* you get 6GB of UK data usage per month at full 4G speed. Once you've used up your 6GB data allowance you will experience a reduced data speed of 256kbps from 8 am to midnight. From midnight to 7.59 am you’ll have a data allowance at full speed.
Stay connected with your friends and family with our Always On goodybag data. Never worry about running out of your allowance again.
*Speed restrictions apply to our Always On data after 6GB of data usage. Traffic Flow applies to the £20 goodybag. 4G ready phone and coverage required to access 4G data speeds.
We are now contacting members who are using a goodybag with an Always On data allowance and who have been identified as using the network in a way which impacts other members, consistently over a period of time. We are sending them an email to explain this policy, and offer advice on how to reduce their impact on other members.
Where members are either not able or not willing to change a behaviour which impacts the data experience on giffgaff, we have a responsibility to make the situation fairer and protect the vast majority of members. This is particularly true at giffgaff, where we have been built on the principles of fairness and mutual giving.
For this reason, when reaching the end of their current goodybag, members who have been warned but not modified their behaviour, will be prevented from repurchasing an Always On data goodybag in the future.
Importantly, members with an Always On goodybag will never see their allowance removed from them and there is no limit to the amount of data that one of these members can use. A member is only contacted if their specific usage pattern is impacting the service of other members, not when they reach a given volume of data.
Good Afternoon @dap95
The £20 always on data goodybag is not unlimited data, and you can only tether on the first 6gb of data, and if you have been using excessive amounts of data, then giffgaff can ban you from buying this goodybag for 3 months.
It was the last month I was in the last week or so and got this text but it didn't come up saying from giffgaff so though it was spam it came up as unknown number for some strange reason, I also haven't been able to access emails lately got to update my iPhone as the last one had some bugs and wouldn't allow me to access things
it does state: "* Traffic Flow applies to the £20 "Always On" goodybag." yes but then that goes against what is said already about "Our Always On goodybag is designed to give you peace of mind that you'll always be connected and have access to data all the time" and "Stay connected with your friends and family with our Always On goodybag data. Never worry about running out of your allowance again" so what I'm saying is why is that written when its not the case??? if someone like myself reads that they will go on what is said in clear writing what iv pasted above. If giffgaff say that you'll always be connected and have access to data all the time and Never worry about running out of your allowance again. Then I'm going to go on that what is written ain't I. But the fact is its nothing like what it states about the above is it. Im spending about £100 a month now they banned me from the "always on" goodybag, not really worth being witth giffgaff anymore.