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3 times failed to submit transfer tel.no.

Started by: pabby2
On: 21/12/2015 | 19:27
Replies: 10
Reply

by: pabby2
on: 21/12/2015 | 19:27

Hello,

I have tried to submit my wife's completed transfer tel. number form over the past 90 mins & each time it say "something has gone wrong.Try again". Any ideas why this is happening.

Thanks David.

Message 1 of 11
by: nigelbrooks
on: 21/12/2015 | 20:01

David

You need to allow 24 hours after SIM activation for the tranfer form to 'validate'.

 

If it has been longer than this then

Log out of giffgaff

Clear your browser cache

Delete all cookies

Log into your wife's account and try again

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 2 of 11
by: figment_uk
on: 21/12/2015 | 20:10

@pabby2

 

The error 'Something went wrong with your request, please try later' is often caused by an issue with the PAC you're entering. This could be any of the following:

  1. Wrong PAC/MSISDN (mobile number) combination - a PAC is issued for a specific MSISDN
  2. Error while entering the PAC/MSISDN
  3. Error in PAC given by old network
  4. PAC expired
  5. PAC already used

If you're certain you've entered the details correctly, please try using a different browser or device. If the issue persists contact your old provider and ask them to re-confirm the PAC. When they reply that it's correct, ask again!

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 3 of 11
by: mathew40
on: 21/12/2015 | 20:27
Hi there @pabby2
Try using another browser if possible, and try clearing your browser cache and cookie data and try again and see if that helps.
Get a free giffgaff Sim
Message 4 of 11
by: pabby2
on: 22/12/2015 | 10:51
Thanks for your response. Don't normally have browsers issues with Safari but will try another one. David.
Message 5 of 11
by: pabby2
on: 22/12/2015 | 10:54
Many thanks for your reply. PAC still in force but as another member has mentioned my browser might be the issue, will try this way. David
Message 6 of 11
Highlighted
by: pabby2
on: 22/12/2015 | 11:03
Thanks for this reply. Will try different browser & failing that, back to previous provider. David.
Message 7 of 11
by: pabby2
on: 22/12/2015 | 16:31
Pat ChaplinThe PAC no. you issued (i.e..MBS536767) will not work or be accepted. Please will you issue another asap. Thanks.
Message 8 of 11
by: pabby2
on: 22/12/2015 | 16:33
Success; obtained new PAC code, cleared browsing history & used different browser. Thanks again. David
Message 9 of 11
by: pabby2
on: 22/12/2015 | 16:34
Success. Cleared history, different browser & fresh PAC code. Thank for help. David.
Message 10 of 11