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Started by: peterscanlan
On: 07/07/2019 | 18:33
Replies: 6
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by: peterscanlan
on: 07/07/2019 | 18:33

Hi

 

Just wondered why I can't get 3g or 4g out of the house. I have data within my goody bag bundle? 

Message 1 of 7
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by: rhort
on: 07/07/2019 | 18:40
You should probably start by checking the service status in your area and make sure there are no local issues with internet connections; you can do this by entering your postcode at http://giffgaff.com/coverage-and-service

If you find that there are no issues reported in your area, try:

1. Checking for any GiffGaff-specific issues in the Service Updates forum at
http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board

2. A manual roam (which can often sort out general communication issues) - there's a handy guide for this at http://is.gd/manualroam

3. Reviewing your internet configuration by checking your current settings against those shown in the KnowledgeBase article at http://community.giffgaff.com/t5/Unlocking-Discussions-Knowledge/Internet-and-MMS-settings-APN-guide...

If none of the above resolve your issue, then you should contact an Agent via one of the following links:

If you have no connection: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/

If you have a connection but it's too slow: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agent replies can take up to 24 hours, however, they're usually much quicker than that. You'll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).
Message 2 of 7
Highlighted
by: rhort
on: 07/07/2019 | 18:40
You should probably start by checking the service status in your area and make sure there are no local issues with internet connections; you can do this by entering your postcode at http://giffgaff.com/coverage-and-service

If you find that there are no issues reported in your area, try:

1. Checking for any GiffGaff-specific issues in the Service Updates forum at
http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board

2. A manual roam (which can often sort out general communication issues) - there's a handy guide for this at http://is.gd/manualroam

3. Reviewing your internet configuration by checking your current settings against those shown in the KnowledgeBase article at http://community.giffgaff.com/t5/Unlocking-Discussions-Knowledge/Internet-and-MMS-settings-APN-guide...

If none of the above resolve your issue, then you should contact an Agent via one of the following links:

If you have no connection: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/

If you have a connection but it's too slow: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agent replies can take up to 24 hours, however, they're usually much quicker than that. You'll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).
Message 2 of 7
by: scrupps
on: 07/07/2019 | 18:42
I sometimes find that my phone is not connecting to 3G and find that turning of the mobile data and then switching it back on again fixes the issue. Worth a try!
Message 3 of 7
by: deanm41345
on: 07/07/2019 | 19:12

@peterscanlanwrote:

Hi

 

Just wondered why I can't get 3g or 4g out of the house. I have data within my goody bag bundle? 

@peterscanlan 

 

giffgaff internet settings.

APN : giffgaff.com
Username: giffgaff
Password: Leave Blank

 

A coverage report. https://giffgaff.com/coverage-and-service#network

Message 4 of 7
by: richybhoy36
on: 07/07/2019 | 19:26
Hi you could download the ( my network) app to see if theres any issues in your area
.
Message 5 of 7
by: sloz
on: 07/07/2019 | 19:38 edited: 07/07/2019 | 19:39

@peterscanlan 
Hi, are you currently in the UK or abroad?
And you can make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?

Get a free giffgaff Sim
Message 6 of 7