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404 replying to agent message

Started by: theboy
On: 27/02/2012 | 10:52
Replies: 9
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by: theboy
on: 27/02/2012 | 10:52

Does the reply get submitted?

 

Is there any way to tell?

 

Cheers

Message 1 of 10
1 BEST ANSWER

Accepted Solutions
by: incywincey
on: 27/02/2012 | 11:05 edited: 27/02/2012 | 11:11
Best Answer

Yes it does, I have sent several messages that have been received despite the 404.

 

I check by selecting back and then refresh on the page. You can see your response in the trail.

Message 8 of 10
by: giffmeister
on: 27/02/2012 | 10:54
Error 404 is a known issue and the message does go through.
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Message 2 of 10
by: shahalum12
on: 27/02/2012 | 10:55

No mate that means it has not gone through so you have to do it again

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Message 3 of 10
by: stephenmiller
on: 27/02/2012 | 10:55

Yes it does, not sure you can check until they reply but it defintely does

Message 4 of 10
by: theboy
on: 27/02/2012 | 11:02
OK, 1 vote for it hasn't gone through, 2 for it has, but concensus is no way to know... ...hmmm
Message 5 of 10
by: morvin
on: 27/02/2012 | 11:03
Yea it has, trust us
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Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 6 of 10
by: ronry
on: 27/02/2012 | 11:04

It does definitely get through.  When I first encountered this, I kept trying to submit my question.  When a reply came through it was evident the question had got through each time.  Trust it's got there and keep checking whether you have a new agents message on your 'my giffgaff' page.  Sometimes they let you know you have a new message by emailing you and sometimes they don't.

Message 7 of 10
by: incywincey
on: 27/02/2012 | 11:05 edited: 27/02/2012 | 11:11
Best Answer

Yes it does, I have sent several messages that have been received despite the 404.

 

I check by selecting back and then refresh on the page. You can see your response in the trail.

Message 8 of 10
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by: crystaltipps
on: 27/02/2012 | 11:09

It's ok it still goes through, it's a bug which is about time they fixed! If you click back when you get that error and refresh the page you can see your message.

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Message 9 of 10
by: theboy
on: 27/02/2012 | 11:27

incywincey wrote:

Yes it does, I have sent several messages that have been received despite the 404.

 

I check by selecting back and then refresh on the page. You can see your response in the trail.



Yes, you are right, if I look at the support trail (which i can see as its a response to a previous query), I can see my update.

 

Thanks.

Message 10 of 10