Knowledge Base

4G is slow

Started by: amaramughal
On: 07/03/2016 | 19:33
Replies: 6

by: amaramughal
on: 07/03/2016 | 19:33
Mobile data is very slow
Message 1 of 7
by: hafizibrahimxyz
on: 07/03/2016 | 19:34
Unfortunately giffgaff 4G internet speed is slow during the day because of traffic but at midnight you got up to 10, 15 Mb per second
Message 2 of 7
by: bengalknights
on: 07/03/2016 | 19:34
Hello I'm afraid this is due to congestion on the network
Get a free giffgaff Sim
Message 3 of 7
by: saul_goodman
on: 07/03/2016 | 19:38
Hi @amaramughal

Are you on the £20 goodybag? if so have you used up the first 6GB of data? As the £20 goodybag gives you 6GB of UK data at full 4G speeds and once you used up the 6GB then you will continue to get unlimited data allowance at a reduced speed (256kbps) from 8am to midnight. From midnight to 7.59am you have an unlimited data allowance at full speed.

If you have not used up the first 6GB of data or if your not on the £20 goodybag then i suggest you check if there are any problems with the mobile signal & mast issues in the area please see this link and enter your post code.

If the network signal is fine please try turning your device off, waiting 5 minutes and then turn it back on to force the network signal to refresh and reconnect.

If still no joy, I suggest you do a manual roam to see if that helps

Also please try reconnecting by switching "Flight mode" On and back Off ("Settings" > "Flight mode"). This resets the active connection.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 7
by: exmember-2018-4735772
on: 07/03/2016 | 20:09
try changing phone settings to 3g, that may well be quicker
Message 5 of 7
by: cherrycoke1983
on: 07/03/2016 | 20:25

I am sorry your having trouble have you got wifi in your area if not try turning it off try again

Message 6 of 7
by: donkey14
on: 07/03/2016 | 20:40
Try change network for normal speed on 4G and 3G. Gg didn't provide usable speed on hours when 99% people using data (7am to 10pm). Or use your data on night time only ( it isn't joke - it is giffgaff - network run by you on night..) 😃
Message 7 of 7