Around 15:00 noticed i had no data signal (just normal phone signal bars with an exclamation)
Rebooted phone no change.
Checked goodybag has expired/reoccured - does not expire for 2 days and is set to reoccur.
Had a text yesterday saying it would be off from 5am to 9am and no signal droppped off all day.
rebooted phone multiple times - no change - if this is a service upgrade why i have i not been informed of the changed times/ why has my service been cut?
Please advise if this is wrong place to contact Giffgaff staff it looks like they are hiding behind community users rather than having an approcable support team for technical questions.
Hi it's a known fault please contact agent
Allow up to 24hrs for a reply but usually quicker.
See Agent's replies at the following link:-
https://giffgaff.com/support/questions ,before u do that please check couple things first put postcode here check for mast problems https://giffgaff.com/coverage-and-service#coverage
if if all ok try a manual roam to force network http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794
also check APN if wrong insert manually
Thanks for the replys but I've found am in the same position again today I've submitted a ticket to an agent as it seems a problem on the carrier side since no changes have taken place on my phone this was sent to them to advise:
Internet access via mobile 4g stopped around 15.00 yesterday in bradford city centre came back around 17.45 when leaving the area had no problems for the rest of the night being around Keighley area
Found the same problem had reoccured again today around 12.00 still have no connection to mobile internet currently at 21.00 hours. Same locations as yesterday being in Bradford and now 10 miles away in Keighley.
Phone signal is there so iam connected to a mast. The APN settings are still in place and have not changed I have confirmed the details are all still correct.
Used the network checker/ status checker to confirm that there is no service problems in my area.
Had this device around 3 years now and the ROM installed for a year or so,