Re: ALL INTERNET SIGNAL (4G) HAS DROPPED for over ...

rebooted phone multiple times - no change - if this is a service upgrade why i have i not been informed of the changed times/ why has my service been cut?

Please advise if this is wrong place to contact Giffgaff staff it looks like they are hiding behind community users rather than having an approcable support team for technical questions.

Message 1 of 9

by: pwei94
on: 02/08/2017 | 19:07

Have you tried using it in another location. It might just be a mast fault. Have toy checked the mast is working ok

Message 2 of 9

by: germansheppard234
on: 02/08/2017 | 19:23

@joeb117

Hi it's a known fault please contact agent
https://giffgaff.com/support/ask
Allow up to 24hrs for a reply but usually quicker.
See Agent's replies at the following link:-
https://giffgaff.com/support/questions ,before u do that please check couple things first put postcode here check for mast problems https://giffgaff.com/coverage-and-service#coverage

if if all ok try a manual roam to force network http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

also check APN if wrong insert manually
https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...

Message 3 of 9

by: pds01144
on: 02/08/2017 | 19:24

Signal checker: https://community.giffgaff.com/t5/Service-Updates/Service-Checker/m-p/17646124#M111545

Message 4 of 9

by: cawallbank
on: 02/08/2017 | 20:25

@joeb117 GG agents will answer account questions, but this community forum is the front line in getting help on most things. The GG staff are not hiding, but there are thousands of users compared to a handful of call centre staff in most other companies. Many of the GG users know enough to help you solve almost anything, so it is actually faster to get a sensible answer than queuing on the phone to get answered by call-centre staff.

Message 5 of 9

by: headcases
on: 02/08/2017 | 20:29

Is the problem in one location or everywhere, if it's one location when is a local mask issue, if it's everywhere then it might be your sim is faulty

If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s

Message 6 of 9

Highlighted

by: chelseamaniac
on: 02/08/2017 | 20:33

Please cheack here make sure the service is up and running in your area https://community.giffgaff.com/t5/Service-Updates/Service-Checker/m-p/17646124#M111545

Message 7 of 9

by: joeb117
on: 04/08/2017 | 21:24

Thanks for the replys but I've found am in the same position again today I've submitted a ticket to an agent as it seems a problem on the carrier side since no changes have taken place on my phone this was sent to them to advise:

Internet access via mobile 4g stopped around 15.00 yesterday in bradford city centre came back around 17.45 when leaving the area had no problems for the rest of the night being around Keighley area

Found the same problem had reoccured again today around 12.00 still have no connection to mobile internet currently at 21.00 hours. Same locations as yesterday being in Bradford and now 10 miles away in Keighley.

Phone signal is there so iam connected to a mast. The APN settings are still in place and have not changed I have confirmed the details are all still correct.

Used the network checker/ status checker to confirm that there is no service problems in my area.

Had this device around 3 years now and the ROM installed for a year or so,

Message 8 of 9

by: morbihan1
on: 04/08/2017 | 21:30

@joeb117 Hi. There are no mast problems reported in either of those areas using the o2 network status checker.

Is it possible to try your sim in a different phone and a different sim in your phone to isolate the fault?

Message 9 of 9